Job requirements

Languages

English

Education

No degree, certificate or diploma

Experience

Will train

Specific SkillsTake, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Business Equipment and Computer ApplicationsWord processing software; Spreadsheet; Multi-line switchboard; Internet; Database software; Central reservation system (CRS); Computerized bookkeeping systemWork SettingHospitality industry; Hotel, motel, resortSecurity and SafetyBondable; Criminal record checkTransportation/Travel InformationOwn transportationWork Conditions and Physical CapabilitiesFast-paced environment; Work under pressure; Attention to detail; Standing for extended periodsPersonal SuitabilityEffective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; OrganizedHealth benefitsDental planLong term benefitsLife insurance