Company description:

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Job description:

File Management Support Officer, it starts with you!

• Based at Tasman and Southern Districts
• Salary from $52,656 - $71,243
• Permanent
• Full Time Shift Work
• Police Employee

About the role

We are recruiting staff for our Te Waipounamu region, based in our Nelson and Dunedin centres.           

Please note, it is rostered work shift and you will be working on a shift\ rotation..

Nelson Centre, shift work is Monday to Friday, a mixture of early and late shifts. Early shifts is 0630hrs – 1430hrs, Late shifts 1400hrs – 2200hrs.

Dunedin Centre, shift work is  six days on, three days off, consisting of three early shifts 0600-1400hrs and three late shifts 1400hrs-2200hrs.

As part of the File Management and Transcription (FM&T) workgroup, you will be part of a team that delivers operational and administrational support to front line staff, victims, and external agencies at District and Regional level. Once trained, you will be expected to work and access several Police IT systems to process information of varied priority and level of risk.

A File Management Support Officer will be able to work confidently in a fast-paced team environment, be committed to contributing to and being part of a high performing team and have a clear understanding of “Our Business” and our “Police Values”.

To support District/Regional outcomes, a File Management Support Officer will provide an end to end Case Management service of Police files in entry and modification to meet organisational demand.  

Key Accountabilities:

• Enter, update and report on files using the Police NIA data base.
• Ensure all relevant information is attached to files, maintaining internal file audit requirements.
• Complete all NIA transactions i.e. file entries, charge entries, modifications, file assigning, and updating in alignment with Case Management principles.
• Deal with routine enquiries from internal staff and external agencies regarding files being prepared by File Management Centre

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

To succeed in this role, you will show:

• A good level of computer literacy and be comfortable navigating computer databases and programmes.
• Good verbal and written communication skills.
• Ability to work in a team environment, be able to ask questions, take direction and be relied on to remain on task.
• Excellent organisational and time management skills, including strong attention to detail.

This role will require you to do shift work working a rotating roster providing coverage from 0600 to 2200 hours. 

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/06-2021/file_management_support_officer.pdf

About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers

How to apply 

Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: https://career10.successfactors.com/career?company=nzpolice to apply for this position.

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

If you have any questions about this vacancy, please contact deepa.shankar@police.govt.nz           

Please note: Applications close 17th February 2022.