Key Responsibilities:

Sales Team Management

• Execution of sales plans through effective customer acquisition inside and outside of the Electronic Smart Branch Unit (ESBU/Direct sales/Deployment Locations etc.
• Expand the market for the Citibank products through individual sales and managing a team of sales executives in any assigned channel.
• To ensure that team and individual performance meets desired objectives and goals set by Management
• Responsible for achieving and exceeding KPIs for the channel including lead generation, Deployment management, Smart center supervision, target marketing listing, calling efficiency.
• Conduct regular meeting/daily huddles with their team-members to provide feedback, update status of team performance and also take feedback from SEs
• Build customer advocacy through managing best in class sales process in terms of customer communication and service
• Observes and addresses any weaknesses in sales process including customer intercept, engagement and communication.
• Ensures ‘Do's and Don’t’s per best practices and branch controls to be adhered at all times. Identifies any compromises on that front to controls manager immediately
• Educating customers on self-service capabilities and encouraging them to use alternative service channels for financial and non-financial transactions (CBOL, Citi Mobile, ATMs).
• Ensuring compliance with internal audit’s requirements, Bank’s procedures, high quality standards, sales ethics and collective responsibility rules (to our clients, each other and the company).
• Keep an eye on the competition and provide timely feedback to key stakeholders/ decision markers
• Will work towards building a sales culture which becomes a benchmark in terms of meritocracy, diversity and adherence to Citi policies

Sales Control and Governance Management

• As a part of daily sales huddles with Sales Executives, update & reinforce credit policies, product proposition, criteria, Citi policies etc
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Timely and comprehensive communication of any issues / potential threats to senior management
• Achieve satisfactory audits and Local Regulatory Audit results.
• Drive compliance and control initiatives. Ensure full adherence to all internal policies and procedures and external legal and regulatory requirements
• Will work towards smooth branch operation which includes presence in branch, opening/closing and controls etc

Development Value:

• End-end sales force management , Knowledge of best practices across the industry & globe

Person Specification

Knowledge/Experience:

• Minimum 2 years of sales experience selling Citibank products/acquiring customers
• Preferably with 1-2 years’ experience in managing a team in a target-based environment
• Should be E2 grade and above in case Candidate is part of Citibank outsourced sales force
• Proven record of overachieving set targets

Skills:

• Possess good business acumen, effective interpersonal skills, and is excellent at written/spoken communications
• Track record of outstanding individual sales performance and/or overall business performance
• Strong leader, driven and passionate for sales
• High sales drive and energy levels. Ability to thrive in a high-pressure environment by demonstrating leadership and selling skills
• Ability to nurture and build strong relationships with customers.
• Arabic language skills are an advantage for this role

Qualifications:

• Graduate

Competencies:

• Leadership
• Selling skills
• Teamwork
• Business awareness
• Initiative and commitment to achieve
• Influence and negotiation