At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

The role:

The Executive Assistant will provide support to the Group President and SVP of the Customer experience team. He/She will work as part of the administrative team, assisting in the following area’s.

• Manage the President’s calendar and itinerary
• Planning, organization, coordination of travel, meetings, conference calls, events and logistics with both internal and external clients
• Manage general correspondence, process incoming calls, mail and take appropriate action and escalation with minimal supervision
• Assistance in the preparation of reports and briefing documents for Senior Executives in a variety of formats (PowerPoint, excel, word documents, etc.)
• Assist the Customer Operations team with ad hoc requests i.e. coordination of events, meetings
• Develop and implement process improvements to maximize departmental efficiency
• Manage expenses; invoice payments, expense management accounting, investigations and source cost-effective purchases and practices
• Maintenance of a master filing system and being able to process confidential transactions in a efficient and expedited manner.
• Manage special projects and additional support through the coordination of personnel related issues
• Manage and lead the team of executive and administrative assistants for Customer Experience

Essential Competencies:

• Highly motivated, proactive, enthusiastic, results-oriented, with proven administrative experience at the executive support level
• Excellent customer service mindset
• Professionalism and exhibiting good judgement in representing the office of the executive.
• Strong interpersonal skills and excellent communication skills.
• Solid analytical skills with ability to draw insights and provide recommendations.
• Proficient organization, planning, scheduling and time management skills with the ability to multi-task, make decisions and prioritize work.
• Personal commitment to ownership and accountability for the success of tasks assigned with a high level of attention to detail and effective follow-up on activity.
• Ability to create a positive environment
• Process oriented mindset, with the ability to work independently and within a team.
• Ability to work effectively under pressure and in a fast paced environment.
• Display strong initiative and anticipate the needs of a busy executive and team.

General skills:

• Strong knowledge of Microsoft software (Word, Excel, Power Point, Outlook), Explorer, and virtual conferencing solutions
• Flexibility and willingness to work outside normal working hours when required and to travel to multiple office sites Experience at the Executive Level is an asset
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Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Don Mills 

Flexible work profile: Mobile
Application Deadline: 02/09/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.