Who we are looking for:

State Street’s Global Markets division (SSGM) is looking for a very experienced candidate to join its Client Onboarding team in Bangalore, India.  The candidate will be part of a client services support team focused on servicing clients.

The successful Emerging Lead (EL) candidate will report directly into the captive Team Leader (Assistant Managers).  The ‘SSGM Enhanced Custody Client Onboarding Team Lead will be responsible for the daily tasks associated with the coordination new Enhanced Custody client on-boards as well as the ongoing coordination of the maintenance of Enhanced Custody client and counterparty accounts. 

Why this role is important to us

The team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM business unit. As our investment research and trading arm, SSGM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

What you will be responsible for:

• Oversee, direct and coordinate activities of the SSGM Onboarding team including:
• Coordinating Account Setup
• Coordinating Legal Agreement Schedules and Storage
• Act as a key point of contact for the North America Onboarding team to ensure appropriate prioritization, high level or support and timely resolution of open items
• Must be able to work as part of a team to ensure all work is completed within designated timeframes
• Help monitor KPIs and KRIs to ensure a high level of service
• Track and monitor potential onboarding issues and delays
• Address unique and challenging onboarding situations
• Evaluate and enhance processes and procedures on an ongoing basis
• Help identify solutions for implementing client requirements associated with Global Markets products, systems and processes
• Ensure accuracy of accounts set up in transaction systems and client static data
• Participate in the enhancement and maintenance of internal systems for workflow management and data storage
• Resolve and escalate request specific and systematic issues proactively and in a timely fashion
• Must be able to multi-task and reprioritize as time critical issues arise with an ability to manage multiple priorities with simultaneous deadlines
• Manage staff turnover and employee onboarding/training  time
• Coordinate Internal and External Audit / SOX  /Compliance reviews
• Coordinate system access and access reviews

What we value:

• 6+ years of relevant experience
• Excellent communication skills in oral and written forms
• Flexibility to work in US shift (07:00 PM IST – 04:00 AM IST)
• Strong team player and good professional interaction with other team members and workgroups
• Experience with managing collaborative processes and working across different departments
• Strong problem-solving skills and "can do" attitude
• Strong organizational skills
• Ability to identify and appropriately escalate issues and risks
• Excellent attention to detail

Education & Preferred Qualifications:

• Graduate in Business or related studies required

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.