What you’ll be doing

• Managing billing documents and correcting errors by issuing credit/debit notes.
• Raising the bar when it comes to providing customer service on the phone and via email.
• Supporting UPS with investigating our systems to prevent future billing inconsistencies.

What you’ll get

• Competitive salary
• Full training to help you perform at your best
• Flexible benefits – UPS Pension Scheme/ Healthcare
• Life Assurance
• Tuition Reimbursement
• Opportunities to progress – thanks to our ‘promotion from within policy’.

What you’ll need

A university education and years of work experience are not essential here. You do need to prove you’ve spent at least one year in customer service, and experience using Microsoft Excel would be an advantage. However, we will provide you with four weeks of initial training on site, followed by a minimum of four weeks integrating you into the office team. Once you’re feeling confident enough to work on your own, you can then submit requests to work remotely until the hybrid work type model is established on the site.