A career as a dispute specialist means using your analytical skills and your decision-making capacity  to the  fullest in order to have a positive impact in the processes of contestation and fraud.  

Your role :

• Manage incoming and outgoing calls
• Support our customers and partners through the protest process
• Provide ideas to help our teams continually improve our performance.
• Build a relationship of trust with our customers and your colleagues
• Be recognized as a Leader in your field of expertise

The center is open from 8am to 8pm from Monday to Friday. You will work a full-time position of 37.5 hours per week. You must be available to work during business hours.

Join our team, where we value people who are curious, ready to get involved and above all passionate to help our team progress in achieving our mission of exerting a positive influence in people's lives through the fraud and protest process!

Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates.  You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development.

 Required skills

• Holder of a high school diploma
•  Customer Service Experience
• Good interpersonal skills
• Ability to communicate effectively in French and English

Privileged skills

• Experience in Challenge (Charge-back) or transactional analysis
• Call Center Experience
• Willingness to learn and grow in a stimulating and ever-changing work environment
• Attention to detail, curious and dynamic
• Team player, and willingness to exert a positive influence
• Ability to adapt to changements
• Ability to make decisions

Your benefits

Upon hiring, you will be eligible for a wide range of benefits.  In addition to competitive compensation of 23,25$/hour, we offer attractive benefits for you and your family:

• Repayment of your studies
• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Exclusive banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic