About us
 
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
 
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
 
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
 
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Director Service Delivery

1 year Fixed Term/Secondment 

Wellington

Overview of position 

The Director Service Delivery is accountable for improving priority client outcomes by leading the development and implementation of new and updated income support initiatives. 

This position is a senior leader with responsibility for managing leading priority initiatives which seek to improve outcomes for New Zealanders.  

The position will use client insight, research, external stakeholder input, and current service evaluations to inform the design and implementation of initiatives. This position is also responsible for ensuring that the implementation of such initiatives is prioritised and resourced appropriately to ensure effective delivery of services and improved outcomes for clients. 

You will also

• Provide strategic leadership and guidance at the executive level across the Income portfolio including providing advice and support to the GGM and other leadership team members as required
• Develop and maintain strong relationships with all part of the Ministry, , other agencies, community groups etc. to inform and enhance the effectiveness of service solutions 
• Apply sound management practices and financial disciplines so that the portfolio operates effectively and efficiently delivering agreed outputs 
• Identify changes required at an enterprise level to meet the current and future state business needs and incorporate these into your work programme
• Maintain and enhance the effectiveness of the Voice of the Client as an integral part of client service design
• Develop and maintain value stream roadmaps and manage the flow of work for your delivery team 
• Apply sound risk management approaches across your work programme, ensuring the successful delivery of initiatives/change 
• Embed and build on Te Ao Māori within your leadership role 

You will have 

• Significant professional knowledge in the design and implementation of new initiatives within a large and complex organisation 
• Significant leadership experience operating in an Agile environment underpinned by the Scaled Agile Framework (SAFe) 
• Comprehensive experience at a senior level in the design and implementation of policy and service delivery initiatives, and knowledge of the machinery of government
• Proven experience managing inter-agency relationships
• Excellent relationship building and management at all levels
• Excellent strategic thinking and analytical skills
• Demonstrated skills in collaborative service development
• An understanding of equity issues and the Treaty of Waitangi, and the implications of these for the work of MSD
• Organisation awareness coupled with political savvy to be able to influence at all levels across a large multi-disciplinary organisation

 Position Description

 https://w

ww.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/director.pdf

Salary range: $134,378.00 - $201,566.00

How to apply 

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.   

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.  

All applications must be made online.  If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz 

Internal MSD Employees â€“ please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate. 

Closing date: 8 March 2022

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, HapÅ«, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. 

MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.