What is the opportunity?

In this role you will  lead, direct and oversee the planning, delivery and implementation of both continuous improvement and transformational process optimization along with leading multiple functions within the team including, Operations Implementation Specialists, Finance Process Controls, Policy and Procedure Writing, Process Owners, Performance Tracking and Continuous Improvement teams aligned to the Process Enablement goal of simplifying our processes by being simple, faster and better. 

What will you do?

• Develop a holistic prioritization model that ensures that the process items being worked on across all teams align to priorities
• Develop a tracking mechanism that allows for status of process work along with improvements being driven throughout the organization
• Responsible for driving, developing and delivering on prioritized process implementation requirements and managing all aspects of change management to ensure that the process lands with sales and operations
• Lead the development of a model that ensures that process audits and regulatory requirements related to process are met with satisfactory or above levels.
• Develop an optimization roadmap with annual cost saving targets for LSS developed in conjunction with the business
• Key point of contact and SME for all initiatives for product processes, including any new projects or process changes which affect existing products or introduces new products or business requirements
• Identify process and operational trends/gaps to simplify the way we do business and improve the Client Experience/product fulfillment
• Works with respective peers and Head Products, in Products Marketing and Channels for integration support on all projects and Initiatives, including Audits and Operational Risk Reviews
• Ensures appropriate processes are in place to meet internal policy, regulatory and legal compliance requirements and to minimize Operational/Transactional risk through proactive measures and ensures appropriate procedures are in place to avoid future incidents
• Work with Business Leaders across Caribbean to identify improvement initiatives at unit level and end to end that drive financial benefits, enhance the client experience, and/or enable greater employee engagement
• Continuously improves the operating model for the process enablement team and ensures alignment with grow the bank, run the bank and advance the bank teams within products and marketing

What do you need to succeed?

Must-have

• MBA
• Working knowledge of Process Improvement Principles – Lean Six Sigma
• Working Knowledge of the project management framework
• Knowledge of Change Management tools and techniques
• Excellent Facilitation, Communication, Presentation and Public Speaking Skills
• Proven Leadership Capabilities at a Senior and Executive level
• Working Knowledge of Key Business Concepts and Levers, Such as Marketing, Product Development, Risk Management,

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to Lead in a dynamically changing environment
• The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded
• Ability to make a difference and lasting impact
• Interaction with Senior Leadership

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.