Director Museum & Commercial Services

• Industry credibility.
• Customer service excellence.
• Influence, integrate and lead.

Te Papa's mission is to understand the past, enrich the present and meet the challenges of the future – it is more than just the national museum that houses Aotearoa New Zealand's treasures. It is a meeting place, a place for lifelong learning, and a place that inspires a sense of wonder and connection. Biculturalism is a founding philosophy and practice of Te Papa.

In this executive role you'll deliver exceptional services and experiences that ensure customer and visitor satisfaction, on-site and online. Under your leadership, the directorate will provide the financial sustainability that enables Te Papa to deliver on its mission, through revenue-generating activities that serve our customers and align with our values. Your experience and initiative will see you seeking out new commercial opportunities too.

Priority areas for the role in the coming two years are leading the relationship and implementation of Te Papa's partnership with Wellington City Council for the Tākina conference centre; adapting Te Papa's visitor and customer services and revenue generation to the evolving Covid environment; and care for the wellbeing and development of kaimahi.

The teams that make up the directorate are:

• Visitor Services
• Venues
• Events
• Te Papa Stores
• Commercial Business Projects

We're searching for a proven commercially savvy, customer-centric leader with a reputation for building trust and confidence by repeatedly setting aspirational goals and achieving them. Recognised for your energy, drive and authenticity, you'll understand the range of roles and responsibilities that a large, complex organisation like Te Papa has. You're committed to the growth and development of the people you lead. Te Papa is a bicultural organisation and so your empathy for, understanding of and commitment to te ao Māori are crucial in this role.

Applications will only be accepted through Jackstone. To apply please visit jacksonstone.co.nz

APPLICATIONS CLOSE: Sunday 13th March 2022

REFERENCE: BH-8973

FURTHER ENQUIRIES: Russell Spratt on 04 550 8000

KaihautÅ« Ratonga Whare Taonga, Hokohoko  

• Kei te mōhiotia nuitia i te rāngai 
• He pÅ«kenga whakarato kiritaki 
• Ka whakaawe, ka tÅ«hono, ka ārahi 

Ko te kaupapa a Te Papa, he whakamārama i ngā wā o mua, he whakahaumako i nāianei, he kōkiri hoki i ngā wero o anamata – ehara i te mea he whare taonga noa iho ia e pupuri ana i ngā taonga o Aotearoa. He wāhi huihui, he wāhi ako, he wāhi whakaaweawe hononga. Ko te kākanoruatanga te pūtake me te kaupapa o Te Papa.

Kei tÄ“nei tÅ«ranga matua ka whakawhiwhi ratonga, wheako whai kounga koe e tau ai ngā kiritaki me ngā manuhiri, kei Te Papa, kei te ipurangi hoki. Ka ārahi koe i te puni mahi kia toitÅ« ā-pÅ«tea a Te Papa kia taea e ia te whakatinana i tāna kaupapa, mā ngā mahi kohikohi pÅ«tea whiwhi e whakarato ana i ā mātau kiritaki me te hāngai tonu ki ō mātau uara. Ka whakamahi hoki koe i tō wheako me tō wairua whakahihiko ki te rapu huarahi ahumoni hou. 

Kei te rapu mātau i tētahi kaiārahi e mōhio pū ana ki te ao hokohoko, e aro nui ana ki ngā kiritaki, e mōhiotia ana mō te waihanga pono me te maia nā runga i te whakatau me te whakatutuki whāinga. Ka mōhiotia koe mō tō kaha, mō te kōkiri me te hāpono, ka mārama koe ki te whānuitanga o ngā momo mahi, kawenga hoki e kawea ana e tētahi whakahaere nui, tahamaha pēnei i a Te Papa. Ka ngākaunui mai koe ki ngā mahi hei whakawhanake, hei whakatipu i ngā kaimahi e ārahi nei koe. He whakahaere kākanorua a Te Papa nō reira me manawanui, me mārama, me tau koe ki te te ao Māori.

Ko ngā kapa mahi kei tÄ“nei puni mahi, koia Ä“nei: 

• Ngā Ratonga Manuhiri
• Ngā Taiwhanga
• Ngā Huihuinga
• Ngā Toa a Te Papa 
• Ngā Kaupapa Ahumoni Pakihi

KA KATI NGÄ€ TONO: Rātapu, te 13 o PoutÅ«terangi 2022
MÅŒ TE TONO, MÅŒ TE TIROTIRO TÄ€TAI TŪRANGA: www.jacksonstone.co.nz
TAUPÄ€NGA: BH-8973

ME HE PÄ€TAI ANÅŒ: waeahia a Russell Spratt ki 04 550 8000