Responsibilities Include:

• Be a strong team player that operates as a peer to product management and engineering in defining the customer-centric approach to product development.
• Determine the best research approach to inform product development, which could be a mix of quantitative, qualitative and participatory design methods.
• Provide research leadership to support discovery of core customer journeys, prioritization of pain points to address, and measurement to track improved developer productivity.
• Effectively translate data and insights into strategy and product direction.
• Continually learn, grow, and improve the craft of UX research.
• Attract, retain, develop, and manage a talented team of User Experience Research and Design managers and practitioners
• Set expectations and maintain high standards of quality of the work for the team; demand excellence and encourage craftsmanship.
• Establish trust and build confidence with cross-functional partners and executive leadership (e.g., Product, Engineering, and Product Marketing).
• Clear and succinct communication of insights for peers, partners, and executive leadership to influence strategy, product development and roadmaps. 
• Work with other teams (Market Research, Sales, Professional Services) to coordinate strategies and triangulate across sources.
• Excellent at prioritizing work across the product-development lifecycle to maximize impact on the business and the user experience.
• Act as mentor, leader, and coach across the Design team.
• Foster a horizontal and global mindset across Enterprise products, ensuring insights inform the product ecosystem.
• Oversee high quality work in a fast paced, complex environment.
• Manage a high performing team with compassion.

Qualifications:

• 10+ years of combined hands-on experience through practice and management of User Experience or Design Research in the business context.
• Degree in Psychology, Cognitive Science, Human Factors, Anthropology, Sociology, HCI, Humanities, Design, or a related field – or equivalent experience.
• Experience with foundational, formative, and evaluative research methods such as: in-depth interviews, field studies, diaries, projective techniques, focus groups, concept/prototype testing, and surveys.
• Experience and ability to work in a variety of digital-focused design applications like Sketch, Invision, and Illustrator
• Experience creating design systems for enterprise-level experiences
• Familiarity with applied quantitative methods, or mixed methods, strongly preferred
• Spoken about or published in the field of User Experience, Design Thinking, Human-Centered Design, Cognitive/Behavioral Sciences, or similar topics
• Experienced at creating and running cross-functional workshops and collaborative design sessions, utilizing multi-method outputs and insights
• Ability to think horizontally and collaborate with teams to create a holistic product experience
• Compelling and confident storyteller
• Flexible by nature and in possession of a great sense of humor