Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.  

  

The Cloud Solution Architect team consists of highly capable individuals that drive Microsoft wins on the latest cloud and modern development technologies. As a Digital Cloud Solutions Architect, your responsibility will be to engage with customers, partners, and your account team to understand the business’s needs, and then prove and design customer business solutions that leverage the Microsoft Cloud for Business with a focus on Microsoft Azure. You will own technical and solution envisioning with customers via Microsoft Teams engagements including demos, custom demos, solution designs, implementation plans and proof of concepts.  

Responsibilities

Scale Customer Engagements

Proactively engages with, reaches out to, and coaches and enables team to identify and proactively engage with key customer technical decision makers and influencers. Anticipates industry trends and utilizes information on customer business, industry, needs, and key priorities to position organization to deliver architectures that account for changing industry landscapes across multiple accounts. Keeps up to date with customer information, industry and market trends, and compliance regulations.

Uses knowledge of customer context, and deep technical, domain, cross-solution, and market/industry knowledge and experience to build credibility with customers individually or at scale.

Enables and empowers team to lead and win customer technical decisions by streamlining processes and managing the flow of wins, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], co-sell partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]).

Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites), with limited managerial support, to assess and remediate technical and non-technical blockers by engaging other teams (e.g., engineering, Account Team Unit [ATU], Specialist Team Unit [STU]) and conveying impact. Consolidates cases of common blockers in the area and drives appropriate escalation activities.

Scale Through Partners

Maximizes subsidiary level capacity and capabilities of scaling through partners by coaching team to grow partner network, identifying gaps, and promoting the partner within the Microsoft ecosystem (e.g., account teams). Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.

Builds competitive knowledge of team by enabling competitive learning and identifying experts to share knowledge. Enables team to share compete knowledge with internal teams, influence compete strategies, and highlight Microsoft advantages during architecture and capability discussions.

Applies, customizes, and guides colleagues to use existing demonstration assets. Demonstrates and oversees demonstrations (e.g., Architectural Design Sessions [ADSs], Proof of Concept [POC] sessions, pilots, hackathons) of solutions and position solutions against competitors. Leverages partner/customer teams as needed to prove capabilities and programmatic framework for re-use by the business. Leads the review of partner demonstrations and supports partners to ensure alignment with Microsoft standards.

Coaches team to monitor, analyze, or implement action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage in a productive way.

Architecture Design and Deployment

Ensures architects are equipped with the capabilities and means to deliver architectural demonstrations, and provides coaching to allow architects to scale solutions.

Drives validation of pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) across multiple accounts to prove the proposed architecture designs by ensuring that the conditions for success are in place. Ensures that pilots executed by team are rooted in business impact.

Leads customer/partner projects that implement technical architecture(s). Provides thought leadership for related business strategy development and guides architect team in supporting the customer/partner throughout pre-sales and/or implementation.

Creates a culture and clarity around technical insights and escalations, and ensures broad sets of projects move forward. Coaches team on best practices for handling escalations.

Sets expectations for team around methodology and governance, and ensures that team identifies, communicates, and/or minimizes business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions.

Driving Customer Success

Builds customer timelines in conjunction with partners, establishes measurement of value, demonstrates ability to accelerate the customer's time-to-value, and drive the customer's digital transformation initiative. Contributes to alignment of multiple engagement plans.

Acts as the Voice of the Customer (VOC) by acting as a role model for leveraging various internal resources (e.g., OneList, End Customer Investment Funds [ECIFs]) and mentoring peers on best practices around internal resource usage. Participates in Microsoft centric operations and cadences to align with customers as needed. Acts as a go-to resource for customer success.

Identifies gaps and drives new workloads through communication of financial value to the customer, collaborating with sales team and driving new workloads. Leverages their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Sets large-scale business goals for the customer to achieve through optimal cloud architecture(s). Creates a long-term, strategic vision (e.g., joint ventures, partnership for a line of business) to increase profitability. Ensures C-level support for established goals and long-term strategic plan. Assists in finding potential partners, including partners with diverse capabilities and experiences.

Acts as a leader around rhythm of business and pursues opportunities for optimization, proactively discusses potential business opportunities with customers. Holds peer teams accountable, and brings insights to drive Microsoft success. Drives One Microsoft mindset by orchestrating various resources for the customer.

Technical Leadership

Enables and empowers team to develop technical expertise and provide technical insights to internal teams.

Shares ideas, insight, and strategic-technical input with team members with senior (e.g., C-level) leaders. Provides thought leadership by providing deep insight and driving critical decisions that impact Microsoft and the industry. Leads teams across boundaries and actively pursues opportunities that grow impact and capabilities of the broader organization.

Contributes content and expertise, and ensures team members participate in tech communities. Acknowledged as an industry expert both internally by peers and external audiences.

Plans, conducts, or coaches team to conduct one-to-many events (e.g., workshops, Webinars) to present and educate customers and colleagues on the capabilities and benefits of using specific Microsoft solutions/products. Ensures customer cloud platform enablement by gaining buy in at the C-level for cloud platform readiness and orchestrating various resources within Microsoft, partner, and customer resources to get them on board with Microsoft's cloud platform environment readiness initiative. Establishes long-term cloud adoption maturity model. Tracks milestones, progress, and value realization. Drives loyalty and accelerates cloud adoption by fostering champions within the customer who proactively engage in and sustain their own learning.

Qualifications

Required/Minimum Qualifications

3+ years technical architect, technical consulting, design and implementation, and/or technical sales experience

OR relevant certifications from Microsoft or competitive platforms AND 3+ years technical architect, technical consulting, design and implementation, and/or technical sales experience

OR Bachelor's Degree in Computer Science, Information Technology (IT), Engineering, or related field AND 3+ years technical architect, technical consulting, design and implementation, and/or technical sales experience

OR equivalent experience.

Portuguese, English or/and Spanish speaker.

Additional or Preferred Qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), Engineering, or related field AND 3+ years technical architect, consulting, design, and implementation, and/or sales experience OR equivalent experience.

3+ years experience with cloud-based solution designs, migrations and management of technology.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.