The position of the DevOps, App Operations Support provides end-to-end support for a subset of 80+ applications. The application support specialist will be required to work closely with our software Vendors, our SysAdmin Teams as well as the incident and change management teams.

The candidate will primarily be supporting our applications, which provide Service Assurance and Provisioning tool functionalities of the data transport, network surveillance and the DSL & IPTV services.

Job Duties:

• Work closely with our vendors and sysadmin team to resolve application & server issues
• Work with Application Owners (AOs) on application / server issues
• Work on all Service Manager tickets that are assigned to your group
• Write special scripts for data collection when required (short & quick) and provide support for these scripts
• Perform application monitoring
• Complete application run book updates (small changes)
• Work with North Bound Interface (NBI) Application Owners (AOs), providing application support for NBI related issues
• Push resolution of NML issues
• Open trouble tickets with Vendor (for bug management)
• Advise NTI Specialist to track bugs when patches and work-around solutions are required
• Help Desk (for Service Manager requests, “Interaction” or “Incident” type requests)
• Change Management (for maintenance and upgrade activities)
• Complete application patches and upgrades
• Perform upgrades (first upgrade to be performed with NTI Specialist)
• Install and test patches
• Install data collection scripts
• Project-specific duties
• Participate on projects where new Applications will be required
• Interface between IT, TD, OPS and other DNSS groups
• Participate as Application SME and assist with requirements building
• Determine Operational Acceptance criteria for Applications and build/implement test plans
• Arrange (with COVE lab and SMEs) for equipment to be installed and commissioned
• Provide peers with L3 support on occasion on and off shift
• Available to provide off-hours support via pager rotation

Essential Competencies:

• A candidate with experience delivering and operating large, distributed, and resilient software systems in cloud/virtual environments (Docker, Kubernetes, Rancher, Consul, Helm)

• Extensive experience with Linux administration and tuning
• Good Experience with DevOps and CI/CD (e.g. Git, Jenkins, GoCD, Ansible, Sonar, Consul, Docker, K8S)
• Solid Java development & architecture background (Microservice architecture, Springboot)
• Someone with a high technical depth, architecture experience and technical leadership who can bring new solutions to the table and challenge established solutions
• Someone enthusiastic who can quickly learn and adapt to new technologies, with a strong aptitude for innovation

• Someone who can slice and dice a business/system problem into an easy modular and maintainable solution with your team
• A team player who can define, establish and communicate their long term vision, who is adaptable to uncertain and changing needs
• A candidate with strong interpersonal, oral and written communication skills (A good sense of humour is a bonus!)

• Works well under time constraints/pressure
• A University degree/diploma, preferably, in the area of Engineering or Computer Science.

Other Qualifications:

• Programming skills in, e.g. C Shell, PERL, etc.
• Strong Knowledge of Redhat and Solaris
• Familiar with major databases, e.g. Sybase, MS SQL Server, etc.
• Strong IP skills include SNMP, Syslog, network troubleshooting, etc.
• Experience in dealing with issues caused by firewalls and network connectivity
• ITIL training/exposure an asset

#LI-GM

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.