Job Title: Device Business Analyst

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.

Intoduction:

The main purpose of the role is to manage the Software Asset Management Governance for Desktop Software. This includes the Fulfilment, Procurement, Removal & Testing of Desktop Software

What will you be doing?

• Manage the e2e Desktop software life cycle
• Manage the package request, testing and live deployment of new software in adherence to Barclays standards, liaising with other infrastructure teams as appropriate
• Ensure that new versions of existing products are packaged and deployed to users in a timely manner
• Collaborate with Business colleagues and stakeholders to drive software products and process improvements and share best practice across the business.
• Management and delivery of cost saving initiatives through contract renewals and licence optimization
• Proactive approach to continual service improvement and enhancement of the user experience
• Responsible for ensuring Desktop software spend and purchase orders are managed in line with global process and governance.
• To manage all the information which is present in the software service catalogue and make sure that is it is precise and up to date
• Manage the demand challenge and provisioning workflow for all relevant Desktop software products in the Request tools
• Manage relationship with vendors and third parties to evaluate new products and solutions, negotiate agreements and discussion on issues resolution on product challenges.

What we're looking for:

• Ability to work on own initiative with support and as part of a team, working to tight deadlines.
• Ability to delegate tasks but remain overall accountable.
• Good understanding of Desktop software products and the licensing models
• Good knowledge of MS Excel MS PowerPoint and MSWord
• Ability to follow and understand complex license models, software fulfilment process and management of software requests & queries.
• Base understanding of the IT Structures and functions within Barclays.
• Experience of providing services to a broad and demanding customer base.
• Experience of stakeholder management, including the ability to interact with senior clients, staff and third party vendors.
• Excellent problem solving and analytical skills and able to transfer skills and knowledge to other team members.
• The ability to communicate effectively at all levels.
• Skilled at business improvement and analysis and a desire to improve and streamline processes.

Skills that will help you in the role:

• Good communication skills.
• Excellent Team Player
• Good understanding of the Software Asset Management Standard and associated controls
• Good Awareness of Barclays processes and tools including MyIT & Service First.
• Previous Experience of managing Software requests
• Understanding of different license models
• 2-3 years of experience in similar domain
• ITIL Certified will be an added advantage

Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being more - as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.