Languages

English

Education

College/CEGEP
or equivalent experience

Experience

No experience

Specific SkillsCommunicate electronically and in person with computer users experiencing difficulties to determine and document problems experiencedConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareSupervise other technical support workers in this groupSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareProvide business systems, network and Internet support to users in response to identified difficulties

Personal SuitabilityTeam player; Excellent oral communication; Excellent written communication;