RBC Ventures is a new kind of business – one that marries the strength of one of the world’s most trusted and successful financial institutions with a mission to reimagine the role we play in people’s lives – to move RBC ‘beyond banking’. We’re building a world-class organization focused on designing exceptional experiences, exploring new business models and creating exponential value. In 2020, we were named by Fast Company as one of the 100 Best Workplaces for Innovators and we’re looking for team members with the curiosity to explore, the capabilities to build and capacity to help us deliver our mission.

What is the opportunity?

We’re looking for a Design Operations Specialist to join RBC Venture’s Strategic Design (SD). SD conducts consumer research and brings user-centered design best practices and methods to create extraordinary user experiences transforming the way Canadians experience RBC. 

The Design Operations Specialist enables SD teams to be successful through exceptional team operational management skills. They assist with managing the pipeline of work across SD teams, and enjoy taking ownership and guiding team members through the entire project/program lifecycle. The ideal candidate is a strong communicator who can lead and participate in meetings with various levels of stakeholders. They are well organized, self-directed, creative, and thrive in fast-moving organizations. 

The ideal candidate has a proven record of leading highly-complex projects/programs and driving team efficiencies and improved productivity. 

What will you do?

People experience 

Work effectively with the SD Design Operations Leader to execute and launch people experience programs (e.g., onboarding, offboarding, recognition, learning and development programs, etc.)

Test and refine people programs in order to drive high engagement, improved productivity, and employee satisfaction

Be the trusty go-to person team members can lean on to share their suggestions and questions

Resource and Business Process Management 

Manage and refine the SD Recruiting and Hiring Process in partnership with SD Leaders and the Ventures Recruiting, from the candidate pipeline to interviewing and case challenges to offer presentment and onboarding 

Manage and refine the Project Pipeline Process for a SD Centre of Excellence, from Intake and briefing through execution and post-mortems 

Manage selected projects and programs through all phases of the project lifecycle, including project timelines, milestone tracking, and production budgets

General Operations and Administration 

Identify and improve team needs with regards to process, tools, documentation, asset management, finance tracking, etc.

Collaborate with Ventures Operations team on program/project reporting, best practice sharing, and strategic initiative project tracking 

Advise SD Managers and Leaders with key insights informing program/project decision-making, resource allocations, and productivity improvements 

What do you need to succeed?

Must-haves:

3+ years of experience working in design operations, studio management, or design program management

Undergraduate degree in marketing, communications, design, business management, or a related field or the equivalent work experience

Experience working with small to midsize design teams, helping designers adopt well-managed business processes and best practices 

Experience managing small- to mid-sized projects through the entire project lifecycle, from ideation, initiation, implementation to optimization

A strong passion for creating engaging programs that resonate on an emotional level with team members

Nice-to-haves:

Experience and success working in corporate environments

Knowledge and/or experience in the Agile methodology

Advanced degree in marketing, communications, HR, or a related field 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

VSDESIGN

RBC Ventures

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

JOB SUMMARY

City:  Toronto 

Address:  20 Bay Street 

Work Hours/Week:  37.5 

Work Environment:  Office 

Employment Type:  Full Time  

Career Level:  Experienced Hire/Professional 

Application Deadline:  01/31/2022 

Platform:  Strategy 

Req ID:  425238