What is the opportunity?

Reporting to the VP of Account Management North America, this position plays a key role in developing and executing upon the Client Management Group’s overall strategy and goals within Capital Markets.  

As part of wider Client Management function, you will primarily be responsible for supporting the Global Sales and Trading businesses in the coordination of opening, closing & maintaining trading and settlement accounts across the various product processing systems within Capital Markets. Ensuring these applications and their respective datasets are kept up to date & consistent with CDR (Counterparty Data Repository).

Supporting our data governance and quality controls, as well as actively participating in business and regulatory initiatives that have a significant impact to the firm and our clients, the role is aimed at developing an operational management of data, focused on improving efficiencies, reducing costs whilst also minimizing risk.

You will work collaboratively with CMG partners, BCS, Risk, IT and Front office businesses partners throughout the bank, to understand their requirements and relevant business processes in order to deliver change and ultimately improve client service.  

What will you do?

Maintain client and account level data in Capital Markets front and back office systems.

Manage requests from multiple business areas; understand end to end process and trade flows.

Be consistent, accurate and efficient in setting up, amending, cancelling and managing settlement instructions in the Front and Back Office system

Ensure that all accounts are cross referenced into the supporting CMG repositories

Use appropriate tools and exception management processes to ensure data quality. 

Manage data attributes related to regulatory data initiatives

Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.

Engage with CMG globally regarding initiatives that relate to account management

Review of CDR to source system reconciliations – perform root cause analysis

Review of exception queues - perform root cause analysis

Relationship Management 

Work collaboratively with business partners, IT and CMG alike.

Strive to proactively seek out efficiencies in processes.

Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.

Optimize Account Management processes in order to reduce cycle time, manual effort and improve both end user experiences and realize cost savings.

Link multiple Functions and processes to a common source of data and reduce operational costs associated with maintaining multiple data silos through a single integrated reference point for trade processing and reporting.

Maintain documentation outlining data lineage to aid in the prioritization of process and system enhancements.

Non BAU/Projects

Work closely with CMG management and supporting teams

Support delivery of data remediation activities, develop and oversee data quality reporting and maintain documentation outlining data lineage.

Act as a subject matter expert on CMG projects.

What you need to succeed?

Graduate degree preferably in Finance or Business 

1 – 2 years relevant experience

Excellent Communication skills, Strong PC skills, particularly Microsoft office, ability to work in fast paced environment with frequent distractions and changing priorities, High standards for accuracy and efficiency.

Demonstrates initiative and seeks to solve problems beyond immediate area of influence

Ability to maintain strong attention to detail and meet deadlines in high-pressure situations

Facilitates cross-department information flow and best practice sharing

Builds and matures relationships across the organization; high level of client focus

Excellent organizational skills

Strong verbal and written communication skills

Experience with reference data and Capital Markets processes and Operations

Project team experience in supporting the delivery of components of complex projects

What’s in it for you? 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

Leaders who support your development through coaching and managing opportunities  

Work in a dynamic, collaborative, progressive, and high-performing team 

Opportunities to do challenging work

Flexible work/life balance options

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same.  Reasonable accommodation is available where required by law.

RBC exige, à titre de condition d’emploi, que tous les candidats retenus aux États-Unis ou au Canada soient entièrement vaccinés contre la COVID-19 avant leur date d’entrée en fonction. Il est possible qu’ils aient à présenter une preuve vaccinale. Des mesures raisonnables d’adaptation sont offertes lorsque la loi l’exige

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.