At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

About Us:

The Customer Operations Data Science group provides critical insights using analytics, ensures cross-functional alignment of goals and execution, and helps internal clients drive strategic partnerships and new initiatives forward. 

The Customer Operations Data Science team provides insightful perspective and direction on operational strategy and performance of Bell’s award winning Customer Experience business unit. The team focuses on cutting-edge end-to-end business intelligence solutions that support information creation and delivery within business lines and to senior executive across Bell’s business units.

Team members are experts in business strategy and operations, analytical and strategic, yet highly pragmatic and results-oriented. As an Analyst in Customer Operations Data Science, you will work on projects that take on some of the most cutting-edge business solutions in the Telecommunications industry. Reporting to the Senior Manager - Advanced Analytics, your knowledge of strategy and operations combined with your communication skills and analytical rigour will shape the way that we do business.

What we need from you:

You must care! Care about your work. Care about your clients. Care about your colleagues.

Passion and enthusiasm for analyzing large datasets and making actionable decisions.

Ability to break down the most complex problems into smaller actionable pieces.

Ability to work with and make appropriate decisions with incomplete datasets.

Help the business “connect the dots” and understand “the big picture” – and to never loose sight of this.

Interest in using data and technologies to help solve business problems.

What we would like from you:

An undergraduate degree in business/commerce, engineering, mathematics or other quantitative fields. Nevertheless, if you have an English degree and are interested, then please apply.

2-4 years of SQL experience using enterprise production level data.

Experience with SQL (Teradata), SAS and visualization software (MicroStrategy/Tableau).

Experience in telecommunications, retail or consulting industries.

Experience creating BI reports/dashboards and conducting deep-dive data analysis.

Effective process/project management skills and the ability to navigate and influence stakeholders.

Excellent communication skills with the ability to comfortably interact with partners and executive management.

Experience with business and marketing analysis.

#talent

#tech

#indeed

#LI-JW1

#LI-Hybrid

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 

Job Status: Regular - Full Time 

Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga 

Flexible work profile: Mobile

Application Deadline: 03/18/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.