ob Duties/Accountabilities: 

• Workforce management modeling: force-to-load analysis, supply/demand modeling, optimization of workforce resources;
• Develop forecasting models to predict load/Understand key drivers for load variations;
• Improve calendar management by developing automated algorithms to better match force to load;
• Skill-set base analysis to identify gaps/surplus and make skilling recommendations balancing service and cost;
• Develop recommendations and implement new processes, systems or tool to support business needs, as required. 

Critical Qualifications/Competencies: 

Technical Skills:

• Programming languages: Python, SQL (mandatory)
• Mathematical modelling and programming (LP, MIP)
• Development and improvement of metaheuristic and discrete optimization algorithms
• Experience with combinatorial optimization problems (e.g., scheduling, vehicle routing, bin packing)
• Data analysis and model validation
• Experience in solving non-standard models
• Model development from prototyping to deployment
• Statistical analysis
• Forecasting methods (time-series, regressions)
• Problem-solving
• Advanced Excel (pivot tables, charts, conditional formatting, Analysis toolpak, etc.)
• Power Point
• Excellent verbal and written communication 

Management Skills:

• Strong leadership skills with risk-management
• Strong sense of initiative and ability to prioritize
• Ability to adapt and work in a fast paced environment with good tolerance to ambiguity
• Results-oriented
• Establish & maintain effective relationships with cross-functional product teams, colleagues and process teams, including virtual environment (i.e. conference calls, videoconference)
• Understanding of business needs/input, customer focus
• Autonomous and self-motivated 

Preferred Qualifications/Competencies: 

• University graduate within relevant field in Data Science, Operational Research, Applied Mathematics, Statistics, Management Science
• Master's/PhD candidates preferred, but not required 
• Knowledge of forecasting/scheduling models
• Knowledge of forecasting software Eviews, Stata, SAS, Forecast Pro
• Knowledge of operational research/mathematical programming software
• Experience with optimization software such as Gurobi, Cplex, Xpress, OR-tools
• Version control and development tracking: Git, Jira
• Field Services or Call centre operations expertise 
• 2 years of experience within similar management functions
• Change management skills