Customer Support Specialist (SID Specialist)

• Want to join a finance company who genuinely puts their clients first?
• Diverse team, varied role and awesome work culture
• Join an award-winning NZ industry leader 

If you are a natural people person with a genuine desire to create win/win solutions for your clients, read on!

A bit about us:

We are a fast-growing vehicle finance company and proud of our strong reputation for customer service excellence, innovative approach, and our awesome people. We’re specialists in getting our clients into the cars they need and making sure they enjoy the ride. The way we do it? Flexible finance options and our wraparound support packages that look after our clients, their finances, and their cars.

Expect something different – we live and breathe our values, which means that our customers and employees come first! We know that you’ve worked hard to get where you are, and that finding a values-based culture that provides ongoing learning is important to you. With our employees and client base representing the full range of ethnic, cultural, age and gender diversity across New Zealand, diversity and inclusion are core to what we do.  As a business, we see this as a strength and work hard to create a safe, supportive and innovative environment, where all our people are valued and encouraged to contribute their ideas, perspectives and uniqueness.

So, when you join us, you get to work alongside an amazing team – people who care about your career and who are keen to share their award-winning skills with you. But we don’t stop there. We encourage all our people to continue their learning and to help you do that, when you join us, you will also receive a $5,000 annual training allowance, so you can continue to grow your skills.

And it’s not all about work – expect to make friends! We have a lot of fun in our Newmarket head office, with humour being an essential ingredient, a thriving social club, chocolate Fridays and our very own Monsters University!

About the role

Reporting to the Manager, Customer Care, you will be responsible for supporting the business through the end-to-end management of the SID (Starter Interrupter Device) process. This will include responsibilities such as managing the DMT/Car Track relationship, stock levels, reconciliation and reporting for accounts, and coordinating out-of-town installations. In addition, this role will also include property management responsibilities. 

The great thing about this role, is the long-term relationships you will develop with your clients and the reward of seeing them come back time and again. Lots of customer service roles are one dimensional. This one is definitely not! Variety is the key and you will work as an integral part of the Customer Care team, liaising with a wide range of internal and external stakeholders, including clients, service garages, third party dealers and collections and accounts teams.

Having great communication and organisation skills across a variety of mediums is essential, telephone and digital. 

A bit about you

You are born to deal with people and will love the challenge of getting to know your clients and exceeding their expectations with your service ethic. With proven experience in a customer service role, your colleagues would describe you as cool, calm and collected, and able to have tough conversations when you need to. You are comfortable multi-tasking and thinking outside the square and your problem-solving skills and can-do attitude are what you’re known for.

Some other qualities that will help you succeed:

• A tertiary level qualification in an appropriate field and/or the equivalent experience in a sales/customer service
• Proven work experience in customer service, preferably in a similar industry (finance/commerce)
• Good listener and able to build trust and rapport with others
• Excellent analytical and problem-solving ability
• Ability to use initiative, work autonomously and contribute to team goals

Need more convincing?

As if that isn’t enough, we offer a competitive salary and the opportunity to learn from a talented and multi-disciplinary team. As a mid-tier organisation, you will find that your hard work and professionalism will not go unnoticed.  We know for you, it’s all about the work culture and the opportunity to grow your skills. This is a great place to gain unique experience and take your career to the next level. 

Time to act

We would love to hear from you! Why not send us your CV with a covering letter, telling us why you would be a great addition to our Customer Service team!

For more information about us, please check out our website: www.gocar.co.nz/