About TUH

At TUH, there’s nothing more important to us than taking care of the people who take care of our members. After all, our members deserve to have the most dedicated and passionate people backing them all the way. And so do you.

That’s where we come in.

Our focus is on creating healthier and happier employees. You will have access to an impressive suite of health and well-being benefits, genuine flexible working options, and a fun and respectful workplace culture where everyone has an eye out for each other.

If loving going to work every day is strongly linked to the impact you have on others, you’ll find loads of it here within our Membership Team.

About the role 

We’re on the lookout for an expert in all aspects of customer service in this permanent full-time role.

Our Membership team is responsible for a wide variety of functions that all relate to our members such as servicing member requests over the phone, via email and face to face in our Health Hub along with back of house processing.

In this multi-tasked role reporting directly to the Membership Team Leader, you will be responsible for managing enquiries with varying degrees of complexity, data processing, service requests, and report management.

Your key responsibilities will include:

• Processing and managing member requests via multiple channels, including back-office processing, handling phone enquiries, email enquiries and face to face member enquiries
• Positive promotion of TUH products and services as well as maintaining a high level of customer satisfaction.
• Maintaining up-to-date knowledge of fund products, processes, legislation services and rules.
• Maintaining customer satisfaction in a challenging industry environment.
• Developing skill/knowledge levels to enable productive work across all TUH customer service related positions.
• Consistent positive promotion of TUH products and services.

About You

We value energy, flexibility, resilience and professionalism in our customer service officers. You will have a strong customer focus, a positive outlook, and pride yourself on consistently exceeding customer needs, including resolving customer issues. You will have a demonstrated high level of verbal and written communication skills, the ability to multi-task, sound computer abilities and an aptitude for analysing facts, interpreting policy and following procedures in order to process memberships of varying complexity.

Ideally, you will have experience in both customer service and working in teams. Experience in the Private Health Insurance industry is highly desirable.

Live as well as you work 

You’d be surprised if we didn’t practice what we preach, which is why our focus on our peoples’ health and well-being is just as important to us as our members’.

There’s so much on offer that we don’t have space to list all of the benefits, but here are a few of the highlights:

• An industry award nominated health and well-being program, that includes subsidised gym membership, a games lounge, flu shots, and more, you know you're in good hands.
• Private Health Insurance benefit
• Flexible working arrangements
• Learning and development opportunities

Next Steps

To apply, please submit your resume and cover letter by clicking on the ‘Apply’ button. You may be issued some testing through the recruitment process which will need to be completed within 48 hours to continue progressing your application.

Please keep an eye out on your inbox including your junk mail. Additionally, shortlisted applicants will be required to undergo probity checks including police check and/or licence check.

As a healthcare insurer and provider, we are fully committed to the health and safety of our people and members. As such we will require all new healthcare employees to be fully vaccinated against COVID-19. If successful, we will ask for proof of immunisation accordingly for our records.

Please note: TUH prides themselves on quality, in-house recruitment and as such will not be accepting agency applications or canvassing