Customer service is at the heart of everything we do at Teletrac Navman. You'll have the opportunity to make a real impact on our customers’ everyday lives, driving their businesses forward with certainty. 

WHAT YOU WILL DO

You’ll be on the frontline for our customers, playing a big part in ensuring a positive experience for customers across New Zealand and Australia. You’ll support customers’ queries over the phone and email and provide a resolution for their technical issues. Sometimes you’ll also have to handle complaints in a calm, friendly and professional manner. You will coordinate with other areas of the business when needed and update customer records. You’ll know our solutions inside out and to help you with that, you’ll receive one on one training for the first 3-4 weeks and ongoing support. 

ABOUT YOU

You don’t need to have previous experience in a similar role. If you have a keen interest in building or starting a career in customer service, we want to hear from you!

• You love speaking to a diverse array of people. You’re friendly, personable and have a positive attitude
• You have good written and verbal communication skills
• You’re emotionally intelligent. Although you’ll like to talk, the most important thing you’ll do is listen to their concerns and figure out the underlying problem
• You work well under pressure and can handle challenging situations
• You’re focused and work at a fast pace. You can manage your daily tasks and meet deadlines
• You're a problem solver. You're able to gather and interpret information to solve customer queries
• You’re detail-oriented. You’re able to input and update data accurately
• You’re an eager learner. You understand the tech space changes quickly and learning is an ongoing process

ABOUT US

At Teletrac Navman we uncover hidden opportunities. Our connected fleet solutions make our customers, their customers, and communities better, safer, and more efficient, reducing fuel costs and Co2 emissions. Our multicultural and international workplace offers an open and down-to-earth culture where you can be yourself. We strive to drive positive change within the industries we serve, partnering with ATA to steer the Driving Change Diversity Program. Committed to I&D, we are also an Endorsed Employer for All Women by WORK180 and a proud supporter of Veteran’s Employment. 

WHAT'S IN IT FOR YOU

This is a permanent full-time opportunity. We are open Monday to Friday and you will have the flexibility to start between 8 am to 10 am. The team is currently working from home, but there is formal training in place to make sure you receive all the support you need during your onboarding. Other benefits are: 

• 12 weeks of paid parental leave for the primary carer and 4 weeks for the secondary carer
• Regular career conversations with your manager, online courses, product training, and so much more
• Employee Assistance Program (EAP), health insurance and other wellness initiatives

Ready to apply? 

We’ll close applications on February 11 but we'll start reviewing as they come in. You will hear from us whether we proceed with your application or not. 

If you are successful, you will be invited to a 30 min video call with the manager. The last stage will be another video competency-based interview. 

Please note that applicants for this position should hold a valid visa to work full-time in New Zealand.