The purpose of this role

 Microsoft Australia is looking for a Customer Success Account Manager (CSAM) to join our team. As a CSAM, youare the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.

 The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and centre with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value.

 These roles will be based in Canberra. 

Responsibilities

The Impact You'll Be Making

 Customer Success Account Manager (CSAM)’s drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. 

As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.

Qualifications

What skills do you need to have?

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one:

• Experience in complex technical engagement management and/or program management.
• Strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
• Experience with cloud and hybrid infrastructures, architecture designs, and migrations.

Qualifications​
Bachelor’s degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred.