Inbound calls from existing customers

This is an amazing opportunity to work in one of Victoria’s highly sought after Contact Centres, right from the comfort of your own home.. 

Owned by the mighty Snowy Hydro we are 100% Australian owned and operated providing an exceptional customer experience to over 1 Million of our customers here in Australia.

As a Red Energy customer service consultant you will utilise your excellent communication and strong customer focus skills to answer inbound calls from our existing customers and  assist with a diverse range of queries. You will be multi-skilled in various areas of the business and navigate through a range of programs and tools to provide a great experience for our customers. 

You will begin your journey with us in an in-depth training program, that will be conducted remotely from the comfort of your own home.  You will be provided with all the support you need, as well as ongoing on-the-job training to ensure you are well-equipped to offer the best Customer Service to our valued Customers.

What you need to succeed:

• Being a customer focused role, you will need at least 12 months of customer service experience in a customer service role. 
• Fantastic communication skills with the ability to build rapport.
• Strong motivation and the ability to navigate through multiple platforms simultaneously
• Resilience and agility in an ever changing environment.
• Ability to think on your feet and problem solve
• Strong time management skills

Don’t just take our word for it, read what our regional consultants say about working at Red Energy: 

“"Working at Red Energy has been an incredibly positive experience. I'm a part of the regional team and we work from home. Even though we aren't together in person, our team is very close. The team environment is amazing! It's inclusive and encouraging and everyone genuinely cares about each other. The work is really rewarding and there's so much support available to help us reach our goals and grow our careers. I've never felt so supported and looked after in a job before and I'm really glad Red Energy decided to branch out and hire regional." 

• Rebecca, Regional Customer Service Consultant

Why join Red?

• Job security working with a 100% Australian owned and operated essential service
• Flexible working hours with a 12 week rotating roster between the hours of 8:00am - 8:30pm Monday to Friday, and the occasional Saturday between 9:00am - 5:30pm.
• Generous base salary with bi-annual salary reviews and a performance based incentive bonus every 6 months
• Two additional paid days off per year (Good Life Leave)
• Employee plans for your electricity and gas

Opportunities available in January 2022

Please note: Consistent with the Victorian Government’s authorised workers COVID-19 mandate, Red Energy requires  all current and prospective employees to be fully vaccinated against COVID -19.   Evidence of your Digital Vaccination Certificate will be required in order to progress your application and must be sighted prior to an offer of employment.