Working as part of this team you’ll:

• Handle a mixture of inbound and outbound calls and confidentially capture caller data into our systems
• Listen to the client, understand their enquiry and assist appropriately to deliver the best possible customer experience
• Collaborate with other team members and departments to deliver optimal solutions
• Schedule appointments between the client and our team of assessors; and
• Use empathy and communication skills to understand our clients’ needs

Convenient, central location  

You’ll enjoy all the amenities of our modern office space and the convenience of being in a central location in South Melbourne, easily accessible by car or public transport.

National opportunities to move and grow

APM group has multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression – be that up the ladder, across Australia, or both!

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs. 

What we’re looking for

Call centre experience is not essential. In fact, we sometimes find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role.

To be successful, you should:

• Have a passion for delivering an outstanding customer experience
• Be able to multitask across different systems including the Microsoft Office suite and CRMs
• Be a fast, autonomous worker who can work effectively alone and within a team setting; and
• Have a high level of attention to detail and resourcefulness