Contract: Permanent, Full-time 

Hours of work: Tuesday to Saturday 8.00am - 4:30pm 

Location: SPCA Auckland Centre (based in Mangere) 

About the role 

We are looking for a friendly, positive and organised person to lead our busy hospital reception team, who are responsible for dealing with all incoming animals to the Centre - from cats, dogs, turtles, rabbits, guinea pigs and more!

As the Customer Service Team Leader – Hospital you will be working alongside the team on the reception desk, ensuring that ‘best practice’ customer service is being delivered to all visitors to our centre, and everyone is treated with empathy, understanding and patience. This role and team are pivotal to exposing our customers to a positive experience when coming into the SPCA Auckland Hospital and represent SPCA and its values when assisting customers and animals brought into the hospital. 

Key duties of the role would include: 

· Administration support for the hospital team, for example the cost effective and efficient management of operational costs, including supplies and other budgetary items. 

· Staff management, including recruitment, training & development, performance management, payroll and rostering. 

· Customer service, including phone enquiries and face to face interaction, ensuring every interaction is as a positive one.

· Ensuring compliance with SPCA animal care policies, procedures and practices, within allocated resources.

· Providing leadership and guidance with a strong solution focussed approach to motivate and mentor the reception team.

What we can offer you 

· Make an actual difference for New Zealand’s animals 

· Work with highly passionate people 

· Onsite parking  

· Regular hours and work/life balance

What we need from you 

Our ideal candidate will have the following:

· Leadership experience, ideally in a customer service environment.

· Customer service experience, with demonstrable communication and customer service skills. 

· Excellent computer skills, including the use of MS Office applications and database management. 

· Experience with cash handling and invoicing.

· An understanding of animal welfare, ideally in a shelter environment (Animal handling experience or qualification preferred). 

· Strong leadership and interpersonal skills.

· Excellent administration and organisation skills 

· A flexible approach to the hours of work, and be able to prioritise and effectively manage workloads, and cover/swap shifts as required 

· Ability to manage stress and handle emotional situations while retaining empathy, and a smile. 

· Have the ability to work in a fast paced environment and must have a love for working with both people and animals. 

Who we are 

SPCA is one of the best loved and most respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872.   To find out more about us, go here https://www.spca.nz/what-we-do   

Does this sound like the ideal role for you? If you match the above criteria, please apply now! Applications without a cover letter stating why you feel you are suited to this role, will NOT be considered.   

Applications close 11th March 2022, but may close sooner depending on the volume and calibre of applications received. 

Please note: to be eligible for this position you must be fully vaccinated against COVID-19 prior to commencement.