About the business

SealRITE Solutions is a successful leading business based in Caringbah, Sutherland Shire NSW. 

Lead by motivated and ethical Directors they invite a like minded customer service/scheduling coordinator to join their growing team. 

Specialising in waterproofing, tiling and bathroom renovations, we have a fantastic reputation and our clients have come to expect an exceptional level of professionalism, care and pride from our team.

Our clients have come to expect an exceptional level of professionalism, care and pride from our team.

About the role

In the Customer service & scheduling role you will be required to cover a multitude of tasks. As our office 'all rounder' you must possess strong customer service, organisational, and time management skills.

Delivering a professional and positive customer experience to external customers as well as internal staff and our team of tradespeople, this is a rewarding role for someone with high attention to detail, professionalism and who is customer service focused within an operations environment. 

Overview of daily responsibilities:

• Answering calls as part of our small and enthusiastic team, being the first point of contact for customers.
• Data entry - creating new clients in our system
• Making outbound calls to book quote appointments and schedule jobs for our team of tradespeople
• Record relevant notes within our system ensuring clear instructions for our team.
• Updating clients when jobs are booked
• Emailing using Outlook

A successful candidate will possess the following attributes;

• Strong customer service skills
• Great work ethic with a 'can do' attitude
• Excellent communication skills - both verbal and written
• An ability and willingness to build strong customer relationships and offer service at the highest level
• Accurate data entry and typing skills to include Microsoft Office / Outlook skills
• Strong ability to multi-task whilst maintaining a high level of accuracy
• Excellent time management
• Ability to prioritise and work under pressure
• Experience in scheduling an advantage
• Property Management, Real Estate, Strata, Plumbing and or Building/Maintenance experience is highly advantageous
• A great fit to our values & team culture and a willingness to deliver above and beyond.
• Experience in similar role an advantage however not essential. It's most important to meet the above criteria, than to have experience scheduling.

If this sounds like you, we look forward to hearing from you!

** Immediate Start For The Right Person **

Note: Only short listed candidates will be contacted.