Work and Income Christchurch Contact Centre

Permanent full-time positions

We‘re hiring people who are dependable and have the tenacity to show up and work hard, even when the going is tough. It is very rewarding as your work has a meaningful impact on people’s lives. 

We are seeking motivated, strong communicators to provide exceptional customer service to our clients over the phone.

About the role

Although you will be part of a team, you will work as an individual to quickly build rapport with a diverse range of people including those in vulnerable situations who need urgent assistance. In line with legislation and policy you will respond to client requests for information and support. 

• These are full-time (37.55 hours per week), permanent opportunities.
• Your scheduled shifts will be for 5 days across Monday to Saturday between 6.30am to 10.00pm.
• We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

About you

Your warm welcoming approach, manaakitanga and exceptional people skills will allow you to know and understand your clients with ease. This understanding enables you to work in partnership with clients to help them achieve their goals.

You’ll bring a high level of personal integrity, initiative, whakawhanāungatanga, and a strong people focus to the role. You’ll be comfortable navigating your way around computer systems. You are curious and like to uncover details, using your analysis skills to find the cause of the problem and finding solutions.

Benefits 

• We provide a positive and diverse work environment where kotāhitanga and team work are key to helping us work in partnership with our clients to achieve excellent outcomes.
• Comprehensive induction and on-going training.
• Regular coaching and development opportunities.
• Starting salary is $53,502.00 per annum.

Position Description: https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-support/customer-service-representative-march-2021.docx 

How to apply:

Please apply online with your CV.  A cover letter is not required, instead you will be asked to address three additional questions in the application as below:

1. Why do you think you would be a great CSR?
2. Describe a time where you provided customer service that created a positive experience for the customer and
3. Tell us about the computer systems/applications you have worked with in your previous employment?

Please note:

• To be considered for this position you must hold NZ Citizenship or a Permanent Resident visa at time of application.
• MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.
• If you currently work for MSD, you need to apply through your myHR careers portal at work, so your application connects to your internal profile.

Applications close: Sunday 6th March 2022 at 11:59pm

Successful applications will have a planned start date of Monday 4th April 2022.

If you have any queries, please contact us at CHCH_CC_Recruitment@msd.govt.nz or phone Michelle Russell 03 963-8401.