We are calling for motivated and adaptable people who can hit the ground running and help deliver end to end services for our clients. 

 As a CSR at the Ministry of Social Development, puts you at the forefront of people's lives. Our clients need highly empathetic people to help them navigate a range of issues to make a real difference in their lives.

 You will be responsible for responding appropriately to emergency situations and having the authority to approve immediate financial assistance to client hardship. 

About you 

The kind of people we are looking for offer the following attributes:

•    You enjoy quality conversations and can demonstrate a history of providing

      clients a positive experience on the phone. 

•    Adaptable, resilient, and empathetic to working with people's complex

      situations. 

•    You work efficiently, accurately, and are confident in making good decisions. 

•    Quick to navigate your way around multiple IT systems. You also have an

      eagerness to learn and desire for self-improvement. 

•    The ability to work in a fast-paced environment where frequent change is

      normal.

What we offer

Our Contact Centres are fast paced, dynamic and you'll be constantly learning in the role and progressing your career. We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for our clients. 

 You will enjoy modern training and opportunities to develop your career and an orientation / training plan backed by loads of support. Our team is renowned for its high quality of training - this often means over time our CSRs are in high demand for progression to other roles in the Ministry.