Do you truly care about human relations?

Are you naturally inquisitive, with a keen interest in digital tools?

Do you want to develop in an environment where the word "routine" doesn't exist?

Being a Customer Service Representative means you ARE the face of National Bank. In this role, you'll get the chance to create a positive impact on the lives of people, and flourish as part of a dynamic team.

During a typical day, you'll:

Warmly greet each client and meet their banking service needs

Share your knowledge of digital options with clients and help them carry out their day-to-day transactions

Refer clients to your experienced colleagues in investment, credit and business solutions

Propose banking services and offer solutions adapted to clients' needs

Actively contribute to business development

Identify the risks inherent to Personal and Commercial Banking activities

Your role in a single sentence:

Make sure that every client in turn becomes an ambassador for National Bank!

You have a high school or college diploma and at least 2 years of relevant experience

You have customer service experience, and, especially, a strong ability to establish solid relationships with clients

You're confident and don't hesitate to approach people

You're comfortable with social media, tablets, smartphones, online tools and mobile apps

You're thorough and reliable, as you represent clients' financial interests

You adapt easily to change

You're looking for a stimulating workplace that's constantly evolving, and which offers extensive career opportunities

You're bilingual (if required in your region)

You're flexible with respect to working hours.You're mobile, in case we need you to help at a nearby branch.

As soon as you begin your position, you'll get interactive on-the-job training so you can integrate quickly and fully experience the branch's energy. You'll be well supported by your colleagues throughout your learning because team spirit is central to National Bank's values. It's very different from traditional academic learning.

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

Health and wellness program, including many benefits

Flexible group insurance

Defined benefit pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferred banking services

Volunteer program

Telemedicine

Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?