• Customer Service Representative
• Penrose based $50 000 - $57 000 per annum (depending on experience)
• 40 hours a week, Sunday – Thursday, 11am – 7pm

Our client is looking for a customer service focused individual with experiencing in dealing with complaints and problem-solving. A key component of the role will be to assist with queries and schedule staff for client appointments across Auckland.

You will be a crucial part of a great team of passionate individuals.

In this role you will be responsible for:

• Taking inbound calls from clients in friendly and polite manner Assessing the client’s needs
• Making outbound calls to field staff to confirm changes to schedules and appointments when necessary
• Recording communication and changes to schedules and appointment on the CRM system

To be successful in this role you need:

• Experience in customer service and problem resolution (any industry will be considered) Experience in delivering exceptional customer service
• A passion for people
• Ability to think fast, prioritise, and coordinate according to client requirements

Apply immediately if you are keen to make a valuable contribution to your community.

Please note that only NZ Citizens, permanent residents and candidates with a valid open work visa will be considered for this role.

Job Ref: 115382