• Do you truly care about human relations?
  
• Are you naturally inquisitive, with a keen interest in digital tools?
  
• Do you want to develop in an environment where the word "routine" doesn't exist?
  
  

Being a Customer Service Representative means you ARE the face of National Bank. In this role, you'll get the chance to create a positive impact on the lives of people, and flourish as part of a dynamic team.
During a typical day, you'll:

• Warmly greet each client and meet their banking service needs
  
• Share your knowledge of digital options with clients and help them carry out their day-to-day transactions
  
• Refer clients to your experienced colleagues in investment, credit and business solutions
  
• Propose banking services and offer solutions adapted to clients' needs
  
• Actively contribute to business development
  
• Identify the risks inherent to Personal and Commercial Banking activities
  

Your role in a single sentence:

• Make sure that every client in turn becomes an ambassador for National Bank!

• You have a high school or college diploma and at least 2 years of relevant experience
  
• You have customer service experience, and, especially, a strong ability to establish solid relationships with clients
  
• You're confident and don't hesitate to approach people
  
• You're comfortable with social media, tablets, smartphones, online tools and mobile apps
  
• You're thorough and reliable, as you represent clients' financial interests
  
• You adapt easily to change
  
• You're looking for a stimulating workplace that's constantly evolving, and which offers extensive career opportunities
  
• You're bilingual (if required in your region)
  
• You're flexible with respect to working hours.You're mobile, in case we need you to help at a nearby branch.
  

As soon as you begin your position, you'll get interactive on-the-job training so you can integrate quickly and fully experience the branch's energy. You'll be well supported by your colleagues throughout your learning because team spirit is central to National Bank's values. It's very different from traditional academic learning.

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.