As a Customer Service Representative at National Bank, you\'ll live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. With your courteous and friendly approach, you’ll deliver a people-centric experience to branch clients.

Your role

• Welcome clients when they arrive and answer their questions
• Help clients use our banking applications and ABMs
• Listen to people’s needs and assess situations
• Provide advice and offer made-to-measure transactional, investment, financing and insurance solutions
• Build lasting business relationships 
• Ensure client satisfaction and engagement
• Refer clients to your colleagues for their specialized needs
• Ensure adherence to compliance and risk management rules

Branches are open one evening per week, and some are open Saturdays.  A number of work schedules are possible and will vary depending on team members’ availability. This position reports to the Customer Service Manager. Every day, you will work with a team of experts specialized in investment, credit, and mortgage financing.  

Our team values passionate people and bold ideas. We work together to make sure our clients reach their goals, and our colleagues do what they love. We rely on our colleagues to share knowledge and help one another. 

Required competencies:

• Customer service experience, inclusive attitude and openness to diversity
• Positive attitude and empathy for clients
• Ability to communicate effectively in English and French

Preferred competencies:

• Discipline, commitment to teamwork and eagerness to learn
• Interest in technology and skilled in sharing knowledge
• Ability to adapt to different situations

Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning.  You’ll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.

After gaining relevant experience as a customer service representative in branch, many options will be available to you. For example, you could advance in the same role, get promoted or move to another region or branch. We offer many career opportunities and encourage internal mobility.

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic