At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Hillrom Customer Service Team has long been recognized for providing exceptional customer service in the Canadian healthcare industry. They are the primary contact for the purchase and rental of Therapy surface products, service parts and Movable Medical Equipment, as well as providing end-to-end order processing and support for service employees and capital technical support after hours.

All Customer Service Representatives are expected to answer basic questions about products, rental contracts, billing, pricing, inventory availability, and fulfill general orders. The Customer Service Representative – Summer Student will achieve customer satisfaction goals in a dynamic and challenging medical field environment, while being accountable, collaborative, and contribute to a positive and professional team culture. The Customer Service Representative – Summer Student will report to the Customer Service Manager.

The incumbent will be based in our Canadian Head Office situated in Mississauga, though we also offer a hybrid work arrangement to allow the successful candidate the opportunity to also work from home, as we do with other members of the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned

• Responsible for creating and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and changing due to customer expectations and product technology
• Generate and manage Sales orders and/or proposals upon requests from Customers &/or Sales partners
• Answer basic sales, product, and operational questions and provide information on parts, product features and uses
• Responsible for the customers in the regions or skill sets assigned which includes ensuring familiarity with their customer’s business needs and that customer orders are managed with a high level of accuracy, customer service and follow through
• Identify issues and flag them for timely resolution. These issues may pertain to Call Center processes, service and sales functionality, or customer needs
• Answer customer questions regarding parts, products, accessory items, pricing and inventory availability
• Work with other team members, sales and field service on specific issues with customers through to resolution

QUALIFICATIONS

• Enrollment of post-secondary education in Business, Healthcare, Life Science, &/or comparable discipline is required
• At least two summer seasons’ work experience in providing customer service (via telephone) with medical devices &/or technology
• Proven computer skills for data entry, training, and documentation. Proficiency with working Excel and doing analysis, along with familiarity with JDE and SAP order processing, is a definite asset
• Demonstrated ability to communicate with internal and external customers with clarity, patience, understanding and courtesy. Applies a wide variety of listening, questioning, and explaining techniques to obtain and impart information to earn and foster trust and confidence in all interactions