As a Customer Service Representative for financing, you’ll use your customer service skills to respond to the changing needs of our clients. The Customer Service Centre exists to assist our clients and make a positive impact in their daily lives. Our offices are located in downtown Montreal.

Your role

• Take calls from clients.
• Be attuned to their needs and resolve issues.
• Answer questions about their financing product.
• Offer customized solutions to their requests.
• Help clients use our banking applications.
• Provide advice and offer solutions in relation to their personal loan, student loan, line of credit, All-In-One, mortgage, etc.
• Refer clients to your colleagues for specialized needs.

The centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. and weekends from 9:00 a.m. to 5:00 p.m. The full-time position is 37.5 hours per week.

You will begin with virtual on-the-job training. This will give you the opportunity to get to know your team and the financing section of the Sales and Service, Remote Channels team. The training program is centred around on-the-job learning. You will be supported by your manager who will help you learn about your role, our products, and our technologies.

Your career development

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience.  We actively listen to employees’ ideas.  Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We stand out by investing in our employees throughout their careers—as demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day. 

Your benefits

Upon hiring, you'll be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Community involvement program
• Telemedicine
• Virtual sleep clinic

These are just some of the many benefits we offer. We’ve introduced a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged