Customer Service / Receptionist

Make a real difference in the lives of people with disability

Cerebral Palsy Alliance is innovative and pioneering brand with divisions in research, advanced technology, advocacy and intervention for those living with cerebral palsy and similar disabilities.

Duties will be:

• operations of a busy reception which provides visitor services and administration support at the Allambie campus and responds to enquiries made through central communication channels including 1300 number, email and social media.
• Working towards customer service performance metrics and reporting requirements to achieve agreed targets and to identify opportunities for continuous improvement.
• reception duties to support the continuity of service to CPA's customers.
• Drives initiatives to enhance Reception operations across the organisation to provide a consistent and superior customer experience.

This is a part time position, four days per week (Thursday's off) and there will be a requirement to work on Saturdays as scheduled. The hours will be between 8am and 5:30pm.

Please note:

Cerebral Palsy Alliance has a relentless commitment to the safety and wellbeing of our clients and staff, it is a CPA employment requirement for all staff to be Covid 2nd vaccinated before start date and additionally receive a Covid booster (3rd) injection within 6 months of the 2nd.

What we can offer you:

People are at the heart of what we do! Working for us, you'll find highly experienced, professional and creative people who share our commitment to our clients.

• We understand you have a busy life, so have leave options that will enable you to maintain a true work-life balance
• Competitive total remuneration packages plus an option of the Meal and Entertainment card
• 12 weeks paid maternity leave and 2 weeks paid paternity leave
• Outstanding career growth opportunities and our world class training through our inhouse Training Alliance, our inhouse registered training organisation - https://trainingalliance.edu.au/
• Health and wellbeing benefits such as Fitness Passport, an annual wellbeing allowance and Employee Assistance Programme
• Access to external corporate events/conferences
• A place where you are valued, supported and where you truly can make a difference
• Inspiring and rewarding work culture

To be successful you will need:

• You'll love a fast paced environment and pride yourself on your ability to problem solve and respond to changing customer needs.
• You'll be tech-savvy and confident at using data and customer insights to improve performance.
• You'll be a passionate champion of customer service and work collaboratively to achieve high standards across the organisation.
• Sound communication and customer service skills, where you will have past experience liaising with key stakeholders including families and multi-disciplinary teams.
• Well-developed conflict resolution and highly enhanced negotiation skills.
• Be creative by nature, where problem solving and thinking outside the square comes easily to you.

Licenses/certifications required:

• NSW Driver's License (minimum P2)
• Current NDIS Worker Screening Check (or willingness to obtain prior to commencement in the role)
• Current WWCC (or willingness to obtain prior to commencement in the role).

To learn more about CPA please visit our website https://cerebralpalsy.org.au/work-with-us/careers/employee-benefits/

We encourage you to apply at your earliest convenience as applications may be reviewed prior to the closing date of 13th of Feb 2022 and the closing date may be brought forward without notice.

Cerebral Palsy Alliance is an Equal Opportunity Employer. We strongly encourage applications from those who identify as having a disability, identify as being Aboriginal or Torres Strait Islander, are culturally and linguistically diverse (CALD) or sexuality and gender diverse (LGBTIQA+)