About the role

Working closely with your team leader and fellow team members in this inbound call centre role, you will have the opportunity to really help our clients improve their lives.

A true passion for awesome customer service is a must in this role. 

As a Customer Service Officer in the APM MCI you will;

• Possess excellent communication skills and have a natural flair for helping people help themselves
• Provide superior customer service with every client and stakeholder interaction
• Ensure accurate information and timely responses to new assessment requests, enquiries and concerns through to invoices and sending results to requesting organisations
• Respond and proactively manage general queries from customers, clients and other APM team members
• Manage customer information across multiple core information systems
• Ensure all required documentation is collated in order to effectively liaise with other team members to assist with potential outcomes from customers
• Ability to multi-task several IT systems to ensure successful outcomes
• Lead by example in areas of professionalism, conduct and punctuality
• Able to liaise with internal and external stakeholders effectively to meet business objectives
• Display strong attention to detail, initiative and resourcefulness with administrative tasks

Our ideal candidate:

• Loves helping others and are an upbeat problem solver
• Can confidently use multiple IT systems and learn new ones quickly
• Experience working in a high paced and customer centric environment 
• Change and growth should excite you – we are growing fast!
• Customer focused to create engagement and connection with APM whilst assisting our clients on their employment journey.
• Available to work in our Brisbane office Monday – Friday between the hours of 8am and 6pm is critical

Benefits:

Some benefits for working for APM include but are not limited to, being awarded an attractive salary, working in a culture that promotes development and inclusion, fun, supportive team environment surrounded by motivated people and global career progression opportunities.

You will also need to complete a national police clearance on request.

Closing date: Applications will be reviewed as soon as they are received so you are encouraged to apply as soon as possible.

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.