• Flexible working arrangements - weekdays and weekends
• Attractive hourly rates, full time or part-time, nominate your availability
• Work with high profile organisations across the financial sector

flexhive is your temporary staffing agency. We are currently seeking Customer Service Officers & Representatives with experience in financial services (bank and insurance). They are contract roles with the possibility for extension.

Our Customer Service positions:

• 15+ jobs available across Melbourne
• Flexible temp contracts between a few days to ongoing
• Temp to perm opportunities
• Shifts between 4 to 8 hours a day
• Hourly rate ranges from $30 p.h + Super upon experience
• Easy to fill timesheet and on-time payment

Duties and responsibilities

This role is different every day, so there will never be a dull moment! You will be primarily phone-based and will deal with enquiries from existing customers following any issues through to completion.

The Bank and Insurance contact centres support a range of customer's financial needs.

The Customer Service Officer and Representative will be responsible for the following, but not limited to:

• Answer incoming calls and respond to email correspondence in a fast-paced environment
• Display intermediate computer literacy skills and the ability to follow a process/script
• Build strong relationships with new and existing customer
• Process and track orders, and assist clients with transactions and inquiries
• Work effectively as part of a team environment to achieve own and team objectives
• Manage time and organise own workload against performance expectations
• Ensure all administrative compliance requirements, data entry and an efficient client engagement journey are met
  
  

If you are looking for a dynamic temp role within the financial industry within diverse and flexible environments, apply now and choose from multiple job opportunities in Melbourne.

Your experience

The role demands professionalism, organisation, and a commercial attitude towards all levels of customers and:

• Previous customer service experience (min. 12 months) in Financial Services
• Experience in a fast-paced environment
• Proficient/clear communication skills
• Competent data entry skills
• Proficient with computers and the ability to quickly learn new systems
• Reliability, Adaptability and Punctuality

We are open to Working Holiday visa (subclass 417) for this role.

Be part of the hive. One application for multiple job opportunities!

We are looking for motivated individuals who love to get things done.

Our innovative recruitment process will ask you to submit your interest for multiple positions.

As a member of our talent pool, you will no longer need to search and apply for new jobs as we will contact you with suitable opportunities which you can accept or decline based on your availability.

Apply now. It's easy!