• Amélie Housing has a fantastic role for a Customer Service Officer to provide excellent customer service from point of enquiry to resolution to exceed customer expectations.
• Looking for an outgoing, energetic and passionate customer service professional with a passion for Repairs and Maintenance field.
• Not-for-profit salary packaging tax-free benefits, increasing your take-home pay!
• Our culture is diverse and inclusive, focussing on caring for people, including our employees, volunteers, and members as well as our clients and residents.
• Based in Wentworthville great role for our next superstar to join the vibrant customer service team on a full-time basis.
  

The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society.

Amélie Housing is the name of the national community housing provider organisation established by St Vincent de Paul Society (the Society) in Australia and is an important part of the Society. Amélie Housing is a Registered Tier 1 Community Housing Provider under the National Regulatory System for Community Housing.

Your new role:

As Customer Service Officer - Repairs & Maintenance, you will be face and first point of contact of the Amelie Housing Team responsible for demonstrating a high level of customer service to all callers and visitors including administrative duties and operational support to staff and assisting the Asset Team with procedural tasks associated with their daily management operations arising from Repairs and Maintenance activities.

Your responsibilities:

• Delivering customer-driven service to maximise social and stakeholder impact through service delivery plans and social outcomes.
• Providing administrative support to the Housing and Asset Management team, necessary procedures completion, liaising with Finance Team.
• Being the first point of call for enquiries, including directing stakeholders to the correct contact and assisting with general enquiries via phone and email.
• General administrative tasks and data entry for all maintenance activities, processing of invoices through Amelie's software programs.
• Maintaining relationships with key stakeholders, volunteers and all positions within the Housing Teams and Asset Team.
• Monitoring repairs and maintenance enquiries progress, managing multiple email mailboxes, handling scheduling matters, prioritising emails and escalating critical matters for resolution.
• Implementing best practice policy, process, and systems to ensure Strategic Framework delivery.

To be successful, you will need:

• The ability to communicate clearly and concisely to all internal and external stakeholders in a fast-paced environment, with excellent attention to detail.
• Highly organised with the ability to forecast and forward plan, self-motivated and resourceful, with the proven ability to successfully meet tight deadlines and time pressures.
• Highly developed customer service skills to provide exceptional customer service across all channels.
• Able to conduct desk research, analyse information and clearly communicate and present the findings in a clear and concise manner.
• Strong computer skills, experience in using Microsoft Office
• 2 years experience in office administration and customer service environment with an emphasis on Repairs and Maintenance
• Strong literacy, numeracy and typing skills, a friendly and professional phone manner

If this sounds like you, don't wait to apply - we are interviewing suitable applications as we receive them and move quickly to fill this role. Submit your application with a resume and cover letter which addresses the key requirements of the Position Description. Information on how to apply.

If you have questions about this role, please email Peter Moutzouris (Asset Manager) on peter.moutzouris@amelie.org.au, quoting: VIN2670 - Customer Service Officer.

The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We take pride in the diversity of our people and encourage applications from people from Aboriginal and Torres Strait Islander backgrounds, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA, candidates of any or no religious beliefs and applicants of all ages.

St Vincent de Paul (NSW) has a COVID- 19 vaccination policy that has identified this role as requiring a full COVID-19 vaccination. Medical exemptions with the NSW government contraindication form will be considered, subject to a satisfactory risk assessment.