CUSTOMER SERVICE OFFICER - MUSCLE NATION

ABOUT US...

Muscle Nation is one of Australia's leading and fastest-growing Activewear, Supplement & Food Brands. A family orientated business, Muscle Nation has created a community and culture like no other.⁣⁣ Don't miss this rare opportunity to join one of Australia's leading Activewear & Supplement & Food Brands.

One of our key visions, is providing our customers with the ideal shopping experience. We're now looking to expand our highly motivated and close-knit Customer Care Team, to seek out an individual equally as customer-focused.

QUALIFICATIONS & EXPERIENCE - WHAT WE ARE LOOKING FOR:

• A determined individual who is able to support and work cohesively as a part of a team.
• Someone who is eager to excel in their role, and strive to provide the best customer service experience possible.
• The successful applicant will have previous customer care or frontline retail experience. Any knowledge or experience in the Activewear Industry is also a bonus.
• You will require an advanced level of computer and social media skills, particularly in Emails, Instagram and Facebook.
• Excellent communication and interpersonal skills is a must, along with a driving passion to always put the customer first.

TASKS & RESPONSIBILITIES:

• Providing unrivalled customer service through all channels. Emails, Instagram DMs, Facebook Messenger, Live Chat and our Facebook Community Group.
• The ability to problem solve and provide suitable solutions to customer enquiries in a professional manner.
• Provide our customers with a fast, reliable and high-quality customer service experience.
• Be keen to roll up your sleeves and help your fellow team members in any other area necessary.
• In addition to these tasks (if required) you will assist our Warehouse Team in the daily dispatch of of orders.

BENEFITS:

• You will have the opportunity to be part of a dynamic team, with the vision of providing our customers with a great shopping experience.
• You will join one of the fastest growing and on trend brands in the fitness industry
• You will work amongst a community and family orientated company.
• Be excited to work with other like-minded and motivated individuals who value our customers and the importmace of being a team player.

HOW YOU CAN APPLY:

Please apply directly to this advertisement as we are not accepting applications from recruitment agencies. The interview process will include face-to-face or phone interviews where necessary. 

Agencies - Please do not contact us regarding potential applicants unless requested.

Employer questions

Your application will include the following questions:

• Do you have customer service experience?