Unlike the big banks we're 100% owned by our members, not by shareholders. We reinvest all profits back into providing better services and better interest rates for our members. 

We started more than fifty years ago as a family of credit unions providing financial services to employees and as a bank we now provide full banking services to our members and their families. 

Take a look: www.firstoptionbank.com.au

Our role: 

We are looking for a Member Services Officer. This role manages all inbound enquiries from our members regarding all of their banking and loan accounts. This is a complete customer service role where you will be talking to clients most of your day! 

This role is phone based (not face to face) as our services are entirely online. Working in a long standing team of Member Services Officers, you will quickly learn our systems, products and be able to service our members to the highest standard! 

What we are looking for in a perfect candidate:

• Great communication skills
• Strong attention to detail and high accuracy in output
• A problem solver, someone who can think on their feet
• A great attitude! Someone who is customer centric and is excited by the opportunity to help people!

We want someone who is committed, enjoys being on the phones, wants to learn and is looking for a long term and stable role in a great business! 

If this is you, please do not hesitate to apply through the option below!

Employer questions

Your application will include the following questions:

• Do you have customer service experience?
  
  
• Which of the following statements best describes your right to work in Australia?
  
  
• Have you worked in a call centre before?
  
  
• What's your expected annual base salary?
  
  
• How much notice are you required to give your current employer?