Who are we?

Swagelok is a leading manufacturer and supplier of fluid system solutions which include products, assemblies, and services. As a solutions partner, we make a difference for our customers through world class services and products, enhanced by our local and global expertise.

What is the role?

Based in our Auckland branch, we are looking for an enthusiastic and driven ‘go-getter’ with a mechanical aptitude or industrial background who will be able to develop new and build on the already established customer relationships Swagelok delivers to. 

Reporting to the Customer Service Manager, the main responsibilities include:

• Preparing quotations and processing customer orders
• Entering and recording talk notes into SAP for all customer discussions
• Building and developing customer rapport and assisting customers with their enquiries
• Proactively communicating with customers with regards to delays or issues that may arise and effectively resolve customer complaints

This role will see you building pivotal relationships with our customers through inbound sales enquiries, providing advice and product information as well as maintaining a continuous high level of customer service whilst engaging with our ‘One Team’ approach servicing New Zealand and Eastern Australia.

What’s in it for you?

We can provide a great team environment, attractive salary, bonus incentives, clothing allowance, onsite parking, ongoing development, and career growth opportunities plus much more...

Full training on our product range and services will be provided on induction, with a $1500 bonus on training completion.

What do we want?

• Demonstrated experience in an Internal Sales/Customer Service role with the ability to engage with all stakeholders both internally and externally
• Excellent interpersonal abilities with well-developed communication skills, to be flexible and empathetic in their approach
• Inquisitive mindset to provide effective solutions for our customers
• Enthusiasm to develop and increase your own product knowledge and capabilities
• Demonstrated ability to work as part of a collaborative team
• High attention to detail and accuracy in data entry

Knowledge of industrial applications, products and processes as well as knowledge of SAP would be highly regarded.

If you have the attitude and experience with a desire to be a part of this exciting opportunity, click 'APPLY' to submit your application.

Please note: All candidates must be eligible to work in New Zealand, as evidenced by New Zealand citizenship or Permanent Residency status. Only shortlisted applicants will be contacted. We thank you for your understanding.