Forget everything you know and expect about working in a call centre customer service team. This is a call centre environment where you’re encouraged to use your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients.

Join a team of customer service officers in a workplace where you can thrive while providing support to our clients in the Konekt sector.

In this team you’ll:

• Mostly provide administrative support to our team of assessors and consultants as we engage clients for Konekt services
• Handle a mixture of inbound/outbound calls, confidentially logging caller details into our systems
• Use a range of systems to locate and provide accurate information to both internal departments and to clients; and
• Contact clients to seek feedback regarding their experience

Convenient Location

You’ll enjoy all the amenities of our modern office space and the convenience of being in Canningvale

National opportunities to move and grow

APM group has multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression – be that up the ladder, across Australia, or both!

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.

What we’re looking for

Call centre experience is not essential. In fact, we sometimes find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role.

To be successful, you should have:

• Experience in administrative duties
• A high level of attention to detail and resourcefulness
• A passion for delivering outstanding customer service; and
• Be able to work at pace with competing priorities

Apply now and take your first step into a call central role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support.

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We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.