We require two Customer Services Facilitators with contact centre experience, to become part of a team that provides quality service to our customers, interfacing with them directly to provide support and information in response to queries about Enable New Zealand’s products and services. 

One role is full-time, permanent; the second is full time, six-month fixed term.

There may be times when, as a Customer Service Facilitator, you will be required to work across other areas of the organisation.

While our head office is in Palmerston North, we also have sites in Christchurch and Hamilton that the successful applicant can work from. There is also an opportunity to work from home in other parts of NZ if you are the best person for the job.

Key accountabilities 

• Handling both inbound and outbound calls
• Customer Service Support - Proactively engages with the customer and all key stakeholders and responds promptly to inquiries accordingly
• Processes orders and service requests effectively and efficiently with agreed timeframes and with a high level of data accuracy and speed
• Identifies opportunities for improvement and regularly provides feedback on the efficiency of the customer service process.

What you will bring 

• Ability to maintain an excellent standard of customer service, resulting in high levels of customer satisfaction
• Exceptional and confident communication and rapport building skills
•  An understanding of and empathy for people with a disability
• An innovative approach when finding solutions
• Excellent judgment and decision-making skills
• Excellent computer skills, particularly Microsoft Word and excel