Customer Service Consultant

About the Opportunity

Customer experience is at the forefront of everything that we do, and we want you to be a part of delivering an invaluable service to our clients. Joining the vibrant, innovative Contact Centre team at Noble Park, you will be empowered to help clients while they are 'On the Move' Our motto in our Customer Service Centre is to Keep People Moving.

We’re looking for Customer Service Consultants who can listen, engage, discover and help our clients. More than just an inbound customer service position, you will be providing customer care and also engaging with safety and security calls.

This is roles requires you to work on a 2 week rotational roster with a Saturday and Sunday shift. We are looking for permanent, casual and part time positions too. We are able to accommodate different working hours.

We’re looking for?

• Driven and passionate customer service professionals who are dedicated to achieving their goals/KPI’s and being rewarded for the hard work they do!
• Ability to navigate through multiple computer systems,
• An ability to deal with a wide and varied range of customers
• Acting as first point of contact for customers

What we’re offering 

Our extensive training program is not like any other. We ensure your expectations are met with up to 4 week (2 in classroom).  of full-time paid training (Monday to Friday) only between 9am-5pm.This rotational blended learning approach will have you in a classroom, complete buddy sessions and embed your knowledge.  

 It doesn’t stop here, we also offer a range of benefits for our employees, such as: 

• Free Roadside Assistance
• Up to 50% off Insurance policies
• On site gym, free parking facilities & onsite cafe
• Discounts on Resorts & Accommodation
• Ongoing training and mentoring

About the company

Australian Motoring Services (AMS) is wholly owned by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC, and RACT). The company was established as a medium for the delivery of key operational services and initiatives on behalf of the Clubs, best managed on a national commercial basis. Prominently focused on business-to-business automotive, data warehousing/analytics, travel & tourism services. AMS is the largest Australian provider of wholesale roadside assistance, a data management service provider in both the motoring and loyalty markets, and a provider of procurement services, increasing Clubs presence in the online space.

Assist Australia

Assist Australia Pty Ltd, is the market leader in the supply of wholesale roadside assistance services to Australian vehicle manufacturers, importers, fleet/lease/car hire companies and other suppliers of roadside assistance in the wholesale market.

At AMS, we are committed to delivering First Class Customer Service for our clients and ensure we keep people moving.  

We champion diversity, work inclusively and believe every new voice brings brilliant new ideas. 

Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.  

You can learn more about us once you join our great team. Submit your CV & Cover Letter to:

recruitment@theamsgroup.com.au

Employer questions

Your application will include the following questions:

• Have you worked in a call centre before?
  
  
• Which of the following statements best describes your right to work in Australia?
  
  
• Do you have customer service experience?
  
  
• Are you available to work on a rotating roster?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?
  
  
• How would you rate your English language skills?