A career as an agent (call center team in Sherbrooke) is to use your customer service skills to respond to the changing needs of our clients. The customer service centre in Sherbrooke exists to help our customers and have a positive impact in their daily lives. Our new, modern offices in the Cité du Parc business complex are specially designed to create a collaborative experience.

Your role

Answer client calls and listen to their questions

Be attuned to client's needs and resolve issues

Offer customized solutions to client requests

Help clients use our banking applications

Advise about and offer transaction accounts or credit solutions 

Refer clients to your colleagues for their specialized needs

The call centre is open Monday to Friday from 7:00 a.m. to 10:00 p.m. and Saturdays and Sundays from 8:00 a.m. to 8:00 p.m. Several work schedules are possible and will vary depending on the availability of team members. 

You will start with a virtual in-office training. It will allow you to experience the environment of a call center and to get to know your teammates. The training program is based on learning in action on the lines and accompanied by trainer-coaches and your manager to familiarize you with your job, our products, and our technologies in order to reach your full potential. 

Competencies required

High school diploma

Experience in customer service

Aptitude for building strong relationships and proactively establishing ties with clients

Preferred competencies

Desire to learn and grow in a stimulating and constantly changing workplace

Attention to detail with your files

Ability to adapt to frequent changes and team spirit

Ability to effectively communicate in French and English

Your benefits

Upon hiring, you will be eligible for a wide range of benefits.  In addition to competitive compensation, which starts at $21/hour, we offer attractive benefits for you and your family:

Two pay increases in the first year

Evening and weekend premiums may apply

Repayment of your studies

Health and wellness program, including many benefits

Flexible group insurance

Defined benefit pension plan

Employee Share Ownership Plan

Employee and family assistance program

Exclusive banking services

Volunteer program

Telemedicine and virtual sleep clinic

These are just a few of the many benefits we offer.  We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

We're putting people first 

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. 

Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. 

We welcome all candidates! What can you bring to our team? 

 Ready to live your ambitions? 

Particular Condition:*** Please note that priority will be given to relocated employees who meet the job requirements. ***