Job Description

Role: Customer Service Advisor

Location: Kirkham with remote capabilities - candidates need to be based within driving distance to this location

Salary:  £20,400per annum 

Hours: Full Time 42.5 hours a week,  Hours between Monday - Friday 08:00am - 20:00pm, Weekends 08:30am - 17:30pm, Bank Holidays on a rota. 

NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling.

We are looking for highly motivated individuals who can help us in our mission to improve people’s quality of life and independence every day.  Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most.   Our Customer Service Advisors are a pivotal part of the success of the service we provide.

What we look for in a customer service advisor:

• IT literacy and administration skills, the ability to undertake sales order processing and update systems

• Excellent customer service skills, friendly and approachable telephone manner

• Ability to work well under pressure, resilience when needed and an empathetic nature

• A team worker with a flexible approach and good communication skills

• Attention to detail

In return we offer you the following:

• Competitive salary and benefits
• Career Progression opportunities, coaching and support
• A friendly and collaborative team environment
• Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks)
• Pension scheme
• Company sick pay with increased service
• Entitlement to Employee Assistance Program and Bike to Work scheme
• Participating in GEM recognition scheme and recommend a friend scheme
• Access to exclusive employee discounts and savings

To be noted:

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers.

This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.

This position will be subject to an basic Disclosures and Barring Service Check.