North Shore, Full Time, Customer Service

Please Quote Reference Number 84905

• Be part of a fast-paced, collaborative team
• Utilise your exceptional Customer Service experience
• Auckland North Shore based

Our customers are our lifeblood and our entire reason for being at Safety n Action.

If you agree with us  - we want you to come work with us.

The Job!

Your role will be to book programmes for our clients, solve any problems and ensure that every interaction they have with us is both valuable and enjoyable. We strive to go above and beyond in everything we do - so going the extra mile is important and something the current team do every single day. 

The Customer Service Administrator will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The objective of this role is to ensure excellent service standards and maintain on-going customer satisfaction. A key aspect of this role is to ensure the customer or stakeholder views Safety 'n Action as a professional and friendly company with who they want as their preferred training provider.

This role will be heavily involved with looking after our online/e-learning clients, which will involve gaining a really good understanding of each of our online/e-learning products and will need the ability to help students with any problems they face completing our courses.

Reporting to: Ultimately the Customer!

How we will measure you?:

• You'll provide exceptional customer service to all internal and external stakeholders
• Action customer service enquiries, including product and service questions by telephone, web and e-mail within 2 hours - or as fast as you can.
• Maintain regular and meaningful contact with customers and where it helps them offer them our other products.
• Attract new prospective customers where and when you can.
• Resolve problems fast and using your initiative and excellent common sense.
• You've got do your paperwork and admin duties on time. There's a list of things we will share with you when you arrive.
• To help you Provide accurate information on Safety 'n Action products and services we will provide you great training on an ongoing basis that you will need to participate in.
• Be nice to your workmates and help them where you can.
• Contribute to our mission of continuous improvement, and help us get better with suggestions and ideas.
• Previous experience in customer service would be an advantage for this role.
• Previous experience in teaching adult learners would also be of benefit but not essential
• Demonstrable sales skills would also be desirable

Education/Qualifications:

• Conversant with Microsoft Office Suite (primarily Excel and Word)
• Great computer skills - and knowledge of CRM systems.
• Willingness to keep learning

Best fit:

• Self-motivated and driven - and able to take direction.
• Patient with, and enjoys helping others learn
• Great time management skills and able to prioritise.
• Proactive and love to use your initiative.
• Know how to talk to and just as importantly listen all sorts of people
• Genuine want to be your best self
• Wanting to commit to understanding and keeping up to date with H&S regulations
• Recognise the importance of the customer experience and keeps the customer at the heart of all we do
• Loves being busy
• Always looking for ways to improve what we do.
• A team player who wants to work in a fun but professional work culture

If this sounds like you and you want to join our amazing team in Rosedale, Albany, please apply online through our application form below with your CV and a cover letter showing us why we would be mad to let you slip through our fingers.