Customer Operations Specialist - Growth begins here!

THE ROLE

At Skills it's our goal to grow people well, so as a Customer Operations Specialist you'll:

• Onboard and enrol trainees ensuring each trainee is setup correctly and is sent the necessary information as part of their qualification journey
• Proactively keep our customers and relevant internal teams updated and informed on any changes that may affect them
• Deliver excellent customer service by responding to queries in a timely manner, taking ownership of issues that may arise and ensuring successful resolutions together with quality assurance requirements of the business is met
• Ensure all information is entered accurately into our systems and all processes are adhered to and complied with.

WHO WE'RE LOOKING FOR

• Familiarity with Microsoft office suite
• Good computer and data entry skills
• Excellent communication skills; written, verbal and phone based
• Problem solving skills
• Excellent accuracy and attention to detail
• Someone who enjoys learning new things, flexible to changes and would like to be part of a supportive team.

THE BENEFITS

We know that at great workplaces productivity and wellbeing of its people go hand in hand so that is why we offer such a great range of benefits such as

• A 5% contribution from us! 3% to your Kiwi saver plus an extra 2% to the Super life Scheme
• Life and medical insurance
• No weekend work
• Day off on your birthday
• Heaps of learning and development offers because that's what we do
• Discounted fuel card
• Fresh fruit delivered to the office and awesome coffee machines

And the crowd favourite, chocolate Fridays!

THE CULTURE

We are Skills Consulting Group, an international team of experts in learning & development, workplace wellbeing and education consulting based in New Zealand and working with clients around the world.

We are really proud of our culture; we are curious and open to new ideas. We are relatable people, who are inclusive, human and fun.

If you're keen to make your mark in a safe learning environment and within a creative, genuinely supportive team, apply today!