Exciting times are right in front of you, we’re hiring for our Customer Initialisation (CI) team!

But first, here is a bit about us…

Red Energy is an energy retailer committed to providing award winning service to our customers, all while working effectively to see results for the business. We are owned by the mighty Snowy Hydro, so our passion lies with renewable energy and helping to create a sustainable future; this also makes us 100% Australian owned and operated meaning we’re all local, operating from our state-of-art building in East Richmond.

We’re offering full time opportunities in a specialist role within our CI team, where your experience can be utilised and skills further developed, whilst looking after the onboarding process of our customers. It’s critical that we offer a smooth transition for our customers when they join Red, and in CI our 6 different functions are responsible for making this happen. Our roles available within these teams are both customer facing and back of house processing which is where agility becomes essential.

In this role, you’ll be required to identify, analyse and resolve problems by utilising process documents and think outside the box to find solutions. Your focus on the finer details and ability to continuously work with information, systems and databases will be an asset to us, as well as adapting to an ever changing environment. Build great relationships with internal and external stakeholders and look to negotiate positive outcomes for all parties.

Hard work is regularly celebrated, and we offer ongoing support, training and development for you to build a career with us! We really care about your growth and offer long term career opportunities within the team and the wider business, with plenty of opportunity to keep learning and enhance your skill set.

Let us tell you what you get from us:

• Competitive base salary with salary reviews and the potential to earn bonuses every 12 months
• Staff discount off your electricity and gas bills!
• Two additional days off per year (which we call Good Life Leave)
• Option to purchase additional annual leave – who doesn’t love holidays?
• Annual Myki card at a discounted rate - we are close to both train and tram lines
• Dog-friendly office with slides, tennis court, massage chairs, foosball table, showers and change rooms, bike rack, car park and local to some amazing cafes and restaurants.

Interested? Let’s see if you're right for us!
You will need:

• Customer service experience
• The ability to think critically and analyse specific situations
• A strong customer focus and great communication skills
• Strong negotiation skills when liaising with various stakeholders
• A willingness to learn, develop and self motivate

If this all sounds good to you, and you're interested, we want to hear about it! Apply now for a start date in Feb!

Please note: Consistent with the Victorian Government’s authorised workers COVID-19 mandate, Red Energy requires all current and prospective employees to be fully vaccinated against COVID -19. Evidence of your Digital Vaccination Certificate will be required in order to progress your application and must be sighted prior to an offer of employment